MAF recall reimbursement

I recently called VW about my reimbursement for the maf recall. I sent it in the beginning of December and forgot about it until about a week ago. I figured I should have gotten it by now. Lo and behold they claim they either never received it or it got lost somewhere. The girl I talked to said I could either send them the original workorders again or fax them. I told her how in the hell can I send her the original workorders if I already sent them and they lost them? After a brief pause realizing what a stupid thing she just said, she got a realshitty attitude and told me to fax the copies. Somehow I knew something was going to go wrong when they asked us to send in the originals. Has anyone else had problems with their reimbursements? I can't help but feel that they took this straight out of the " let's see how many people we can screw out of their rebate because they didn't capitalize the "D" in Oak dr. on their rebate form" book. I will call them monday to find out if they received my forms or if the fax machine ran out of paper.