I have a 2005 Mercedes SL500 which I recently had the satellite radio and hands free communication system (phone) added. I have been totally unimpressed with the local dealer, and indeed am quite confident they will possibly damage my car if I take it back. Firstly, after being charged for six hours of labor, the telephone was not correctly wired the first time I brought it in, and had to take it back. Secondly, they left numerous grease stains in the car, on the carpet, on the door panels on the door frames. Lastly, I had left about 7 dollars in the center compartment for emergencies which I know was there before service, but after getting the car back, only a single dollar was there.
Today, the retractable hard top got stuck, and the local dealer (as part of the national roadside assistance program) sent out a mechanic. One of the side small panels appeared to be stuck so he proceeded to muscle it till it broke. Then he asked me to lower the top, but that broken side panel was hanging in the trunk, so he asked for a stick to hold it up inside the trunk. I refused since I told him it will scratch the car once the trunk does close and the stick is pulled out. There is no way that I am putting a stick in there and scratching a
100K car. What are my options for getting service, when I have no confidence in my local dealer?