I called the local dealer to check on cost and other data for the 1st 5000 mile maintenance on my 2003 Passat - 1.8T engine.
I asked what oil the dealer uses. I was told 5-40. OK, so far. Then I asked what 5-40. I was told Castrol. Then I asked whether it was dyno or syn. I was told that it was what VW specifies. I then pointed out that VW says dyno or syn is OK. I asked again which they used. I was told that it was not syn. I then asked about getting syn instead. I was told that I could use syn. Duh! I asked what was the dealer's charge for using syn. I was told that the dealer uses what was specified by VW. I again pointed out that VW specifies dyno or syn. The dealer's guy again repeated that it uses what VW specifies. I asked again, can you (the dealer) use syn for my oil change and, if so, what would be the charge. FINALLY, the guy said that the dealer wouldn't do it.
I said thank you, and hung up. Made me glad that I didn't pay an extra $1000 to buy my Passat from this dealer.
I guess my 5000 mile service will be done by the mechanic who serviced my RX7 for 20 years. Any reason to stick with the dealer? My "old" mechanic works on high end cars Ferrarris, Maseratis, Diablos, Shelby Cobras, Mercedes, Volvos, Jags, etc. and his own race cars.