As long as you don't try and get an answer out of Swansea! I had to do a transfer in May between 3 vehicles and I was starting to lose it......... 2 numbers transfered (one to retention) I took all of the paperwork into the local VRO (Edinburgh) and they had it sorted in seconds, they were very helpfull. (not like phoning Swansea) One of the transfers came back with a letter to say that one number was non transferable, I had a row with Swansea who swore blind that the letter was correct.... before finally being phoned by the local VRO, 'Sorry our mistake we will send you a letter confirming'!
I used to have local direct line for the Edinburgh office and it was very handy, sorting out Swansea's mistakes, no V5, lost SORN details etc etc!, but now you have to fight with Swansea to contact the local office, Though they always phone you back.
Des