Keyword he used was "warranty" work. Warranty work does not
sufficiently compensate for the actual amount of time required to
complete most tasks. With warranty work, you get what the factory
says and nothing more. If it actually requires 5 hours to complete a task
the OEM pays 3 hours for....you choke on the rest.
And in order to get the good paying customer work down the road you
have to be ready and willing to eat the "peanuts" that come your way,
both under warranty and out.
As service manager 20 years ago I had the philosophy that if the job
wasn't big enough to be worth the $25 it took to process the paperwork
from end to end, the job was done free. That meant I replaced a lot of
bulbs, wiper blades, flashers, and fuses gratis.(customer bought the
parts at the parts counter and I installed them) I freed up a lot of
sticky door handles (the curse of the mid eighties Toyota) for no
charge - and no paperwork.
I had more paying work than I could handle, with a retention rate of
well over 100% for most of the 10 years I held the job, and I made the
DP a millionaire.
There are still a few dealerships in the world that will do that, but
they are few and far between. I, for one, was never able so spell
service with only 4 letters.
I always found warrranty paid pretty darn good, considering most
warranty work on Toyotas was due to "infant mortality", so nothing was
rusted or dirty etc.A good tech could routinely beat the book on
Toyotas from 1969 to 1996 - don't know how much it's changed since
A good dealership, with good techs..(not outstanding, but good) techs,
considers warranty work to be bread and butter work most of the time..
We cant help it if Brents just not up to the task at hand.
Sounds like hes just bitter, and is not able to maintain with the other guys
in his shop.
Steve, I maintain quite well with fellow techs.
I did not achieve shopforman and service manager positions, then give it
up voluntarily because I couldn't maintain. I gave it up because I beat
the crap out of warranty time and take home more than my service
managers. My complaints are with the teary eyed customers that never
opened their warranty manuals.
To J drum, try driving with the putter some time. It's fun, and
180 yards is nothing for someone with a good swing. My short game sucks
however, and the putter is better used off the tee. I can easily be on
the green on two for a 540 yard par 5, yet 10 putt for a crowd
Then you should try it in my field...
But its gonna COST you $1500.
BUT ITS WARRANTY!!!
Thats the way it works..stuff we didnt sell, or install...
I will take warranty all day long...the entire idea is to make money....why
give it up?
Why? There are liars and hacks in all trades....and hes no different.
Whine, whine, whine....someone should put him on the warranty fast track,
and never think about anything but greensheets to that boy..
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