Look Mr. Pandolfi, I don't know what your game is. It's under Stephen Horrillo and Shake Potoukian contract# 102-019952. I've found many complaints against your company and the list is growing. Chris in claims knows who I am as does your salesman Troy Hale, and I'm sure you do too. Lets let these URLs speak for themselves. For now all I ask is for what I paid for, my car properly fixed, and the money I was put under duress to pay these last two times. You can still put things right. I'm still willing to give you that opportunity. If you guys change your attitude I'll be happy to report the outcome. You want to play hardball? I'm up for that as well. Just remember, "those in glass houses shouldn't throw stones." If you know what I mean.
-----Original Message----- From: JOHN CARR [mailto: email@example.com] Sent: Wednesday, July 21, 2004 7:18 PM To: firstname.lastname@example.org Subject: REBUTTAL!!!
John, I question the validity of this person as I can find NO RECORD of this individual having a warranty with us. Regards, Marc Pandolfi Internet Sales Manager 1SourceAutoWarranty.com -----Original Message----- From: JOHN CARR Sent: Wednesday, July 21, 2004 3:39 PM To: snipped-for-privacy@1SourceAutoWarranty.com Subject: COMMENTS, PLEASE! Anyone have a bad experience with 1SourceAutoWarranty.com Car Extended Warranty? Right from the beginning I've had problems with them. I took my car to the dealer and 1Source refused to pay what the dealer was asking for the price for the starter and labor so I had to pay the difference. Ended up paying $150 on a warranty that's zero deductible and their most costly option, "The Diamond Plan." This time they are holding me up by sending out a claims adjuster and the dealer has been waiting for two days for an answer. My Internet research has turned up numerous people with similar complaints. The attitude of the people at claims department (Sherman and Chris) is just horrible. So I tried to call the sales department. It's amazing to see how even their attitude changed once they got my check. The sales department was SO nice. Until they got my check. Now if I call the sales department, the second they realize I'm not calling to buy their warranty, they transfer me instantly to the claims department. They don't even say they are. No goodbye, nothing, just click! I've never had to struggle like this with an auto warranty company. I paid all this money for peace of mind and all I'm getting is grief. All 1sourceautowarranty.com victims please contact me. Let's get together a class action lawsuit. If we band together maybe we can get them to honor their contractual agreements. There's power in numbers. Any other ideas on what to do in a case like this? Stephen Horrillo