04s20 Recall 2002

I got the recall done on my explorer yesterday for the rear glass. It doesn't look to me like they have done anything to fix the problem with the brackets for the strut rotating and the strut popping off? Has anyone else had this done? I thought they were installing some kind of redesigned brackets to fix this. I've had to have mine fixed twice already for the struts popping off when the brackets rotate.

Reply to
JaWise
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Two possibilities come to mind.... the first is that the ball stud bracket replacement is dependent on which ones your car is fitted with. If yours has beauty bolts visible from the outside, they should have been changed, if not, there is another problem that isn't covered under the campaign. The other possibility is that some individual, somewhere is sluffing - when installing the new ball stud brackets, it is real easy to get the back window to explode. Two of them in our shop in the last while. Perhaps someone, somewhere just isn't into living dangerously...

As for anyone sluffing off on their job... that is a problem with all of society, not mechanics in general nor dealerships specifically.

Reply to
Jim Warman

Mine does have the beauty bolts on the outside. How would I know it they've been replaced? They've already had to rotate and re-glue them twice.

Reply to
JaWise

The new mounts will not have the beauty bolts showing...

HTH.

Reply to
Jim Warman

Looks like my dealer didn't do the full recall! This should be fun to get taken care of. Do you know how the new brackets solve the rotation problem??

Reply to
JaWise

Oops... that'll teach me to read the whole thing.... I got as far as discard the old beauty bolts and didn't bother going as far as install the new beauty bolts....

On the old installation, there will be a steel washer between the plastic spacer and the glass. The change-up deletes the steel washer. Hope this clears up any screw ups I made....

Reply to
Jim Warman

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