And when I was a Toyota tech we used Toyota parts about 90+% of the
time, and the cost per mile for repairs was still WAY cheaper than for
Chevy of the same time period.
The dang things just did NOT break if they were maintained.
I could count on the thumbs of both hands how many engines we replaced
over a TEN YEAR period. That's right - TWO. Trannies? I replaced 2 -
one because a LubeShop drained the wrong oil (early Tercel) and one
because the DIY customer did the same.
I rebuilt a few high milers when bearings got noisy in the gearbox.
Rebuilt a few high mile engines too - but my shop sure was not busy
with overhauls like a lot of shops in the city were in those years
(both domestic and foreign)
ANY vehicle can easily be run up to very high mileage, if properly
maintained. I own a '41, '64, 71 and an '83 that are all in fine
condition, with from 100,000 to nearly 300,000, miles on them, because I
make sure they are properly maintained, what's your point? Besides todays
vehicle are far better than they built back in those days.
What's my point?
Chevy isn't necessarily cheaper than Toyota. The parts may cost a bit
more, but my experience was fewer parts were required.
Might well be because I maintained my customers' Toyotas better than
other shops maintained their customers cars? Quite possible.
I know they had some of the lowest cost-per-mile transportation in
And yes, they DO make 'em better today than they did in the eighties -
which doesn't change anything assuming the american mfgrs improved as
much as Toyota, and assuming today's (Toyota) dealerships are as
diligent in caring for their customers needs as we were then.
Good for you. Our shops had the most efficient operating costs as well.
That is why many corporate and government fleets, in the six eastern states
where we operated, did business with us rather than operating the own
serviced facilities or having their units serviced at the dealerhips.
I'm assuming you were a Toyota dealer?
Also assuming you are not today.
Dealers were/are required to sell dealer parts.
Not ONLY dealer parts, but there are numbers to be maintained to keep
Hard to tell what Mike Hunter is saying here...
Could be that he's describing a Toyota dealership that only used OEM
parts when it was a warranty job, meaning any paying customers, had they
been expecting genuine OEM parts, were likely defrauded.
Most dealerships have a body shop, I wonder what the non warranty
customers were expecting there...
Could be he's describing a shop other than a dealership, but then the
issue of performing warranty work outside a franchised dealership raises
I've worked in 4 dealerships in the last 30 years, I've never seen a
sales manager that knew or was even allowed to meddle in the goings on
in the back departments other than to hand the service manager internal
repair orders for new and used car set-ups.
Me thinks Mr. Hunter tends to embellish to further his pro domestic
Perhaps you are confused because you do not know I am 83 years old and
worked all my life in the all three aspects of the automotive business.
I have an engineering degree and worked as a field engineer for VW of
America untill VW stopped make cars in Pennsylvania. After that I worked
for thirty year as an automobile design engineer for GM and Ford.
After I retired I worked for ten years as Group Sales Manger over seeing one
of the largest multi-franchised sale groups on the eastern coast that sold
just about any brand you can name. The partners owned multi-franchised
dealerships in six states. One location in Pennsylvania has FIFTEEN
brands, one in Virginia has TWELVE when the partners owned the stores.
They have since sold out to others
During my last three years there I started my fleet service business with a
partner, who I eventually bought out that grew to twenty six fleet service
shops in those same six states, that I ran for a total of ten years before
I sold it a few year ago.
I KNOW the automobile business
That was a rhetorical question. We gave Rabbits to the PA State Police.
They were returned to us after a time because troopers were smashing at high
speed in wet weather.
To this day the PSP will not use any of the FWD cars they have as pursuit
vehicles, after having the same problem on wet and icy roads with the FWD
Fords and Chevys, given to them by the feds under the federal "55 Alive"
program, back in the day ;)
You've got to be kidding...with the anti-corrosion applications that
VWA decided were unnecessary?
If you recall my previous post, I said we used OEM parts for WARRANTY
claims, after the warranty expired we used lower cost aftermarket parts,
I sold my business a few years ago. Our fleet service shops were authorized
warranty providers for all domestic manufactures and the foreign brands that
also sell to fleets. We were only required the use OEM parts for warranty
work, have our techs certified by the manufacturer(s) and buy of the
required special tools to be listed as a warranty provider, same
requirements for dealerships even today.
Thank you. Without further explanation the original statement didn't
make sense, hence my question. I've never been witness to a fleet
that performed their own manufacturer's warranty repair. It seems
like a lot of work and $ to go through when you could hire low paid
drivers to shuttle cars back to the dealership(s) instead. Did your
fleet purchase agreements eliminate dealership warranty service as an
option to save money?
Toyota MDT in MO
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