I am in the need of some advice of what to do next. Let me fill you in
on my problem:
I had a ford focus which was involved in an accident, the person who
caused the damage was never found, hence claimed from my insurance. Took the
car to a FORD accident repair centre for repair. You would have thought that
a Ford Garage would be able to do the job properly - well they resprayed my
car a total of 15 times. Problem been that paint would fall off the car
after each respray (longest time it lasted was 48hrs), workmanship was very
poor and rust started to develop in the wheel arch and boot where they had
been working on the car.
Anyway finally got the car replaced with a new Ford Focus (garage said
they did me a great deal with taking the car they bodged as pert exch.!!).
Got the new car and there was a hole in the drivers seat, paint chip on the
rear drivers side door and some trim loose. Anyway garage corrected these
and now the car has developed a leak in the passenger footwell. Yep it
appears it is the pollen filter problem. Anyway car went back back they were
supposed to have fixed the problem. Rained the next day following their fix
and water leaking again. They have had the car back (2nd time) and have
informed me that the problem is now sorted as they have water tested the
car. So I collect the car - drive it home and guess what - area in the
footwell around where looks like is the foot heater vent is soddened - wet
What can anybody tell me can I do. I have written to watch dog, talked
to FORD customer services (as if they care) and now I am at as loose end.
Before I go back to the garage in a blazing rage and totally loosing it
with Staff has anyone got any advice they could give me.
The car cost me alot of money and I cannot afford to trade again - plus
this car is only 2 months old.
I have a photo record of all the problems both from my old car and the
Any help will be much appreciated.
Thanks in Advance
Have you in the past used wax that contains silicone ? That's tough stuff
to get rid of and causes all sorts of wacky problems with finishes. Are you
usually this hard to please ??
Response to berkshire bill
No I am not hard to please - all I want is a car that is free from
Response to Dave Gower:
The rust around the wing mirror was seperate issue with the car. All
the problems arose from the repair to the damage to the rear wing of my old
car - and NO I do not exaggeratre - what is the point in doing that!
I fight for what I thiink is right until otherwise proven differently
Nor do you use a spell checker. But like I said, if the paint has literally
fallen off 15 times you have the makings of a TV documentary, plus a
scientific investigation. I'm not an expert on paint, but even once would be
exceptional from a paint shop that was at all competent. Twice would be
almost inexplicable. Any more and I'd be consulting an exorcist.
Just had to say that I had a friend once who's car suffered the same
It turned out that the car had an electrical fault and caused the
That was an old Morris Minor though. The paint crumbeld and crackled as it
almost 'jumped' off the bodywork.
Nope. The Focus is negative ground, like every other car in the world for
There's only two things that I know of that can make paint refuse to stick.
One is failure to clean the surface before painting, and the second is using
incompatible paints on different coats. It takes a real idiot to do a job
that doesn't stick.
Like I said, I've done some auto painting. It didn't look professional, but
it stayed on for at least the couple of years I wanted to keep the car. And
I'm certainly no pro.
Apparently some early European Focuses had poor paint, but my 2000 Canadian
model has spectacular paint. It still looks new, and that's after four
I doubt the silicone would penetrate through the finish, and if it did,
then why didn't the original factory paint not flake off on the first
car BEFORE the accident?
I don't know about you, but if I had been handed back a car with a
rusting, paint flaking repair job, and then had it "exchanged" for a
newer leaking, paint-flaking car, I wouldn't be a happy camper either.
The OP doesn't say it outright, but the fact he says he "can't afford to
trade again" means that rather than working with him to either fix the
car right or give him a replacement outright, the dealer did a trade-in.
That means they probably rolled his old loan contract into his new
one, which may have been upside-down at the time (negative equity
because the car depreciated faster than the loan balance went down).
And instead of doing him a "favor," they ended up getting a fat
commission, putting the OP further into debt with a new loan that
carried the balance of the old agreement PLUS the debt on the new car,
AND killed two birds with one stone by disposing of the old car they
weren't competent enough to fix AND selling him a replacement car they
may have known was shoddy and couldn't otherwise get off their lot.
Frankly, I'd be hopping mad.
Not too much can be done once the contracts are signed about the loan.
But, I'd invoke the lemon law if I were in his shoes . Give them the
opportunity to fix the paint problem on the new car... if they can't in
a reasonable number of tries, it's time for another replacement, and
this time WITHOUT redoing the loan.
The silicone usually won't penetrate the paint, but it does complicate any
refinishing. The best of cleaners and prep chemicals leave traces of
silicone behind which can be trapped between your old finish, primer,
binder and new top coat. If you are lucky enough to see fisheye in the
finish before it go's back to the customer you can save face, but other
times you never know what will happen to the finish. I worked for a dealer
that sold "Silicone Protectant" as an add on, problem was we lost a fortune
in labor and materials every time a car came in for body work!
<...they resprayed my car a total of 15 times. Problem been that paint would
fall off the car
I have been involved with cars for 4 1/2 decades and have never heard of
such a thing. If you can prove this you have an episode for a TV documentary
show. You say you have photographic evidence - can you prove each and every
15 instances of paint coming off? I've done home paint jobs on cars a
number of times and have never had paint come off within 48 hours, or even
48 weeks. And I'm hardly a pro.
Another strange thing is that a couple of weeks ago you replied to a post on
this newsgroup about "slight rust around the mirror". All you said was you
had the same thing. You didn't mention anything about paint falling off 15
times. Could you be exaggerating just a bit?
This is a multi-part message in MIME format.
I think u have grounds under Sale of goods Act to reject the car , and ask for a full refund. failing that , why not write to Auto Express car magazine and ask them to investigate.
Outgoing mail is certified Virus Free.
Checked by AVG anti-virus system (http://www.grisoft.com ).
Your warantee is with Ford, not your dealer. Go to another Ford
dealership and get them to take a look.
I've found Ford CRC friendly and helpful on the one occasion I have had
to ring them.
Don't get angry - explain what has happened clearly to the operator and
ask for a case reference number. Give this number to the dealer you take
the car to and ask them to report back to CRC.
Getting cross with your dealer won't get the car fixed - get even - go
to a different dealer, have them report back what WAS wrong and then
ring CRC with your case reference and complain about the dealership you
Thanks for all the comments. Just to update you on what has happened:
Ford dealer is replacing the plastic mould to the windscreen, replacing
the pollen filter housing, replacing the pollen filter and then will see if
there still is a problem. If the car leaks following this at anytime the
dealer has agreed to replace the car like for like.
Ford Customer Service stated that they were unable to help / get
involved unless the dealer contacted them.
Reasonable solution I think.
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