Thank you for your reply. 58,000 miles on a $500 fuel pump is nothing short of a crime. You could at least had the decency to pull a gun on me and had me put my hands in the air while you relieve me of $700.
If this is GM's stance on a poorly designed and trouble prone part, then after 30 years of being a loyal customer, I bid you so long. I'll be buying Japanese from now on.
Good luck to you and the UAW. I think you're going to need it.
Yours,
George Jetson
----- Original Message ----- From: To: snipped-for-privacy@spacelysprockets.com Sent: Tuesday, January 23, 2007 6:54 PM Subject: RE: Chevrolet S-10 Pickup Owner Assistance
Service Request: 71-473543223
> Customer Relationship Specialist: Jeffrey Clark
>
> Dear Mr. Jetson,
>
> Thank you for contacting the Chevrolet Customer Assistance Center. We
> appreciate you taking the time to write us in regards to your 2003 > Chevrolet S-10.
>
> I recognize that this situation has caused you a great level of
> frustration, and I hope that you can accept my sincerest apology on behalf
> of General Motors and Chevrolet.
>
> Vehicle components may require repair or replacement over the lifetime of
> the vehicle. The lifespan (even on average) for a specific component is
> difficult to determine. There are many factors such as the environment,
> wear and tear, maintenance of the vehicle and driving habits that can
> affect the longevity of a vehicle's components.
>
> We appreciate this opportunity to address the fuel pump concerns with your
> 2003 Chevrolet S-10.
>
> Although we do understand your position, our experience has been that a
> defect attributable to the original manufacturing and assembly process
> generally makes itself apparent quite early in the life of the vehicle.
> After a vehicle has been in service for several years, many factors such
> as usage, owner maintenance, age and wear, can contribute to difficulties
> with the vehicle that are beyond the control of the manufacturer. >
> A point is eventually reached where the manufacturer's responsibility
> ceases and any additional repairs or expenses become the responsibility of
> the owner. Because your S-10 has been in service for approximately 4+
> years and 58,000 miles, we are unable to extend warranty service or cost
> assistance for this repair.
>
> If you should need to contact us in the future, simply reply to this
> message or call our Chevrolet Customer Assistance Center at
> 1-800-222-1020. Customer Relationship Specialists are available Monday
> through Friday from 8:00 a.m. to 11:00 p.m., Eastern Time.
>
> For more information regarding the maintenance and care of your vehicle,
> please visit
formatting link
This free online service offers vehicle
> and ownership-related information and tools tailored to your specific > Chevrolet.
>
> Again, thank you for contacting Chevrolet.
>
> Sincerely,
>
>
> The Chevrolet Consumer Support Team
>
> Chevrolet supports Buckle Up America. We encourage you, your family and
> your friends to always Buckle Up.
>
> Service Request# 71-473543223
>
> [SR:71-473543223]
>
> [THREAD ID:1-7TYBWR]
>
>
>
> -----Original Message-----
>
> From: snipped-for-privacy@chevrolet.com
> Sent: 1/23/2007 07:08:56 PM
> To: snipped-for-privacy@chevrolet.com
> Subject: Chevrolet S-10 Pickup Owner Assistance
>
>
> ------------------------------------------------------------
>
> Nature of concern : VehicleConcern
> Message : After only 58,000 miles our truck would not start
> and the fuel pump module had to be replaced. The replacement part was
> slightly over $500.00 not including labor. 58,000 miles is not much usage
> for a $500 part. Will I have to replace it again in 58,000 miles? >
> I would like to be considered for reimbursement for this obviously
> deficient and defective part.
>
> I have been a lifelong GM customer, I am 54. I will be seriously
> considering other manufacturers in the future based upon my repair
> concerns with this vehicle.
>
> Thank you.
>
> George Jetson
>
> Vehicle : S-10 Pickup 2003
> VIN : 1DGG456789
> Dealer :
> Authorized dealer? :
> Dealer contact :
> Last visit :
> Current mileage : 58,000
>
> Name : George Jetson
> Email : snipped-for-privacy@spacelysprockets.com
> Address :
>
> :
>
> Phone contact? : phone
> When to contact : morning
>
> Daytime Phone :
> ex.
> Evening Phone : () -
> ex.