As some might recall, I have a 2007 Sonata that started backfiring, and flashing the check engine light. The tow to the dealer resulted in them replacing the engine. That actually didn't fix the problem. When I picked the car up, the check engine light was still flashing, and the car ran like crap. I drove it back to the dealer. The claim was that they had washed the engine, and that caused a problem. He hooked it up to the scantool, and I was able to drive it away.Gas mileage has been horrible since. Fast forward to the end of June.... NC state inspection due. I took the car to an inspection station, and it failed the emissions test Code P0302. Back to the dealer. They said they thought it had a bad fuel injector, and ordered one. They claimed they were swamped the following week (July 4th week), and would call me to come in. No phone calls the month of July. I call them July 17, and ask what's up? They said bring it in July 19th, that the part was there since July 3. I get there, they've got a waiting area full of people, and no loaners. I didn't want to wait there all day, and after the wonderful job they did putting it back together after replacing the engine (acorn nuts missing on the plastic cover over the engine, and bolts that hold the wiring harness in place at the back of the engine) I figured rushing them wasn't the way to go. They tell me to come back July 27. I do. they give me a brand new Santa Fe to drive.I come back at 5:00 because all they were doing was changing a fuel injector, which they said doesn't take long. I get told that they needed to order a sender, and that it would be in Saturday morning, and I could pick the car up then. I get a call Saturday saying no part came in. End of day Monday, the sender didn't fix it, so they ordered an oxygen sensor, and it should be in Tuesday. End of day Tuesday, no part. Wednesday afternoon, I stop by, and they say the car will be ready. I come back, and pick the car up.Now I go back to the inspection...

I wish it was a BS story, but I've heard to many like that (various makes of cars) over the years. I'd contact Hyundai directly. The dealer, evidently, is incompetent. Emissions systems are covered under warranty and given their track record, you should not have to pay again if they can't fix it in the allotted 30 days.If you have another dealer in a reasonable distance, I'd take it to them after talking to Hyundai.

How many trips to the dealer to fix a Sonata?

Aug 03, 2007 21 Replies

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Edwin Pawlowski 18 years ago

As much as you say that, you've been driving a rather nice loaner and they paid for a decent rental for your vacation. While you do have good reason to be PO'd. it sounds like someone is taking good care of you.

Good luck. I'd go the lemon law route if it comes on again.

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Bill 18 years ago

I'm talking about Hyundai. The dealer has been eating the costs for the loaner / rental. Hyundai's suggestions to fix the problem have not worked, and they haven't seen fit to contact me with any meaningful information even though I've called them several times. So, my assessment of their (Hyundai, the car company) level of customer service as being horrible is justified.

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