OK, I know some of you know far more about this fake Microsoft security update worm than I do. My neighbor didn't stop to think and installed it on her computer. She keeps getting a pop-up declaring a MAPI32.DLL problem and asking for a bunch of email information. Her Norton Antivirus won't run, the computer locks up if I try to boot into Safe Mode, and regedit won't run. She is running win98se. I checked on several AV sites and there were some removal tools available, but I'm not sure exactly which worm this is. Is there some way of determining the name of the worm? Is there any way to boot into a safe condition so I can fix the registry? What's my best approach here? Thanks in advance.
- posted
20 years ago