My experience with LR dealers is somewhat variable, but has a common theme.
Salesmen are your best friend if they think you'll buy something and treat you like a bad smell if they think you won't - got interesting when I went to buy a Disco at the end of a week off wearing my scruffs - imagine something dishevelled with 3 days beard growth, greasy hair and torn jeans/t-shirt coming in and asking about £25k cars. They didn't believe I was interested until I handed them the card for the deposit at which point they became my best friend. Same story (without the buying of a car) at a couple of other dealers - dressed like scruff, get treated like shit. Wearing a suit, have the salesmen drooling over you.
Service tends to be poor. Poor at calling you, poor at explaining the pricing, poor at almost everything including knowing what they need to charge you. Granted a 60k service on an 8 month old car may be unexpected, but even so. I find that most service departments have one cheerful type who has been there for ever and several foetuses who hate the job, hate the customers and don't mind letting you know it.
Parts departments, IME, tend to be good if it's an established franchise and shit if it's a new one.
With the established franchises I tend to run into professional parts managers who have been in the industry for 20+ years and are immensely competent and have a professional pride and are not above pointing you at
3rd parties for items that they know the OEM kit is as good as the original and that they don't carry in stock - they seem to believe in keeping the customer happy as they are more likely to see the customer than anybody else in the franchise. The kids who end up working alongside these guys tend either to pick up the attitude very quickly, and are good to deal with, albeit less clued than the manager, or they get fired by the manager who doesn't need the grief of a pissed off customer who's just blown several hundred quid on the wrong bit.
With new franchises the parts managers tend to be recently graduated business studies students and don't know the job, don't know the parts and don't know the work-rounds. This attitude carries through the department.
Mechanics at dealerships are decidedly variable - some are 30 year time served guys who know *all* of the trick and what size of hammer to use where; increasingly they are kids who get lost if the computer doesn't tell them what the fault is and what modular unit to swap in for it. Lord help them on the pre-electronic landies (Almost everything before 1995 that isn't a Rangie).
Maybe I'm just sick, but I make extremely sure to park my own cars right at the end of their sales line.
Muddy, scratched, totally non standard. Makes the shiny things sit there and go "I'm not worthy. Please teach me oh Guru"
P.