question on jeep dealer refusing service.

Your local dealership is trying to blow you off. You don't really want them working on it anyway, do you?

Ultimately, it works like this: everything a dealership does is warranted at other dealerships nationwide. They are obligated to warranty the repair, regardless. They just don't feel like it, and this is their way of letting you know that.

If you had a 97 TJ with brakes grinding or a rear axle noise, I am sure they would have you in tomorrow.

Jerry

I sell Jeeps. Did you really get a "better deal" 170 miles away? Perhaps you didn't negotiate properly with your local dealer? Where I work, we don't lose deals over price to competing dealers, no matter where they're located. By the way, what kind of expenses did you incur to travel 170 miles to take delivery of your new jeep? Time off work, gasoline costs, restaurant meals, motel room perhaps? Was that factored into the alleged "better deal"?

I live in a small town in NW Wyoming. With very, very few exceptions, I do all of my shopping locally. It's important to me that I support my friends and neighbors and the local economy. My car store supports our community, giving generously to non-profit organizations, sponsoring the county fair,

What's my store's attitude when customers who've bought elsewhere (usually without ever giving us a chance to earn their business) come in for warranty work? We take care of our loyal (bought local) customers first. Our loyal customers get the red carpet treatment. They're scheduled right away, if possible. Loaner cars are available to them at no charge. A shuttle van will quickly get them to work or back home. We'll often perform a courtesy wash and vac at no charge. The 'bought elsewhere' customers are second priority.

Your local dealership is NOT REFUSING to service your Jeep, as your subject header suggests. No doubt they've scheduled you out to the 20th because they're more concerned with taking care of preferred customers who've bought from them. That's only fair, isn't it? If you don't the situation, take time off work, and drive 170 miles to where you bought the Jeep for service. As you lose income from missing work, burn more gas, and possibly pay for a motel room, think long and hard about the faulty logic of "better deals" far from home. Maybe you should reconsider the value of buying local and supporting your friends and neighbors. After all, the job you save by doing so may be your own.

Best of luck with the noise problem. I hope it's nothing serious and it's resolved to your satisfaction.

Best regards, Dave Rose Cactus Cowboy Big Wonderful Wyoming '49 Willys Pickup (parts truck) '62 Willys Pickup 4WD 226 '98 XJ Sport O|||||||O

I'll tell you about my experience with this type of situation. I was in the market for a new Dodge vehicle a few years back. I happened to be in a town about 75-80 miles from where I live and just tested out a car there for the heck of it. I ended up liking the car and worked up a deal with the out of town dealer with the agreement that I had a couple weeks to make my decision, get financing, etc. I brought all the paperwork to the dealer in the town I live in and told him if he matched the deal I would buy the car from him. He had the EXACT same car on the lot, with the only difference being the destination charge on the sticker. The difference was less than $100. He said no way he could match the deal. I gave him 8 business days to call me if he changed his mind and told him after that I would purchase from the out of town dealer. The guy never called back so I went and bought the car out of town. About a week later the guy called and said he'd match the deal. Obviously, I told him it was too late. He got all huffy and hung up on me. I also got a scowl from him any time I brought the car in for service. So who's fault is this? The fact is, not all dealers are equal obviously. I do agree that it is good to support local economy, and I would have done so even if the price was a bit more, but this guy was way off on his price. The other thing is that how do you know that keeping your money local really keeps it local. This dealer took all his earnings and went and boat a Cigarette boat in Florida (among his many other "toys") for 100's of thousands of dollars. That didn't do s*it for the local economy in Wisconsin now did it?

Chris

"cactuscowboy" wrote in message news:eDJfc.148333$w54.1033494@attbi_s01...

That may work in NW Wyoming, but in the real world, it's a global economy. I find it kind of interesting that you base all of your business decisions on proximity. Most people factor in other things to the equation. People deal with people thousands of miles away these days.

While I agree 170 miles is a long way to go for an oil change, it is becoming more and more common to make large purchases/sales at a great distance. I've got about a dozen Jeep dealerships where I live, obviously Rick doesn't. The inexcusable attitude of the dealership near him is probably the exact reason his purchase wasn't made there. Obviously, they pride themselves in being the only game in town, and lost the vehicle sale because of it. Those type businesses are a dying breed, and not soon enough.

cactuscowboy wrote:

I bought my wife's jeep from a dealer 50 miles away. And happily paid more for it than the local dealer was charging. Simply because the local dealer was a total ass. Every point of the transaction was such a sham and I just got so fed up I didnt care what I paid just knew what I wanted and wasn't buying from them. Ricart Jeep here in columbus Ohio, run away far far away. I was going to buy 2 identical Grand Cherokee Limited's for cash. Wasn't bickering over price just wanted to see what I was paying for, and they wouldnt tell me I'd ask what something costs and they'd have to call the "tower" to ask the manager and then not get the answer to the question I asked. Told them I had a limited amount of time (doctor's appt. for my father in law) and they spent an hour of my time trying to sell the add on protection crap I told them I didnt want. I drove to the next closest dealer and purchased my wife's car, great dealer in Deleware, OH. He charged me more than alot of others would have but it was still a pleasant experience. My father inlaw was going to purchase the second jeep, but instead bought a Mercedes ML-350 what a piece of chrysler mini-van junk. He's had it around 9 months and going to take a loss trading it in on the big Lexus. He likes to throw away more money than most of us make in months. There's often alot more to the transaction than just a better deal. This thread would be something good to forward off to Jeep, see what they have to say about a dealer refusing to further the brand by providing poor customer service and service a Jeep vehicle?

Tom

"cactuscowboy" wrote in message news:eDJfc.148333$w54.1033494@attbi_s01...

And the exact reason he didn't get his vehicle serviced the same day? And, if this *is* the reason this dealership 'lost' his business, why be bringing it there for service now?

Dave

He said the sticker price was only $100 different, not the actual negotiated selling price.

---------------------------------------------------- Del Rawlins- del@_kills_spammers_rawlinsbrothers.org Remove _kills_spammers_ to reply via email. Unofficial Bearhawk FAQ website:

So the sticker price was inflated? Usually the sticker price declines in my experience. What he said was:

"He had the EXACT same car on the lot, with the only difference being the destination charge on the sticker. The difference was less than $100."

You mean to tell me that the sticker price was less than $100 difference, and the negotiated price was higher than that? Somehow I don't think so hehehe.

Dave

Having just moved from a small rural area, I understand about dumping local money into the economy....However, not at the expense of costing me more money. Local dealerships have less competition, so can usually get a little more for their vehicles. This is fine as long as it is a reasonable amount. I don't agree with the idea of just because they are closer you should buy from them. And I darn sure don't agree that if you give them a chance to make a deal and they can't that this should somehow cause you to get a lesser level of service. If the dealership continues to give you trouble, I hate to say this......Call or email DC. (Sorry Nathan!!!)

Daren

OK, lt me clarify this. The sticker prices on the 2 cars were within $100 of each other. I negotiated a price with the out of town dealer. I believe the negotiated price was about $2000 under the sticker, so let's just use that for the sake of argument. Then I took the negotiated price from the out of town dealer to the local dealer where I live. I basically gave him the papers from the out of town dealer and said to him that if he would match the price I would buy the car locally from him. This could have been the guy's easiest sale of the month, but he would not match the price. He came back with a price that was more than $500 over the out of town dealer's price. Hope this clarifies it for you.

Chris

I find it interesting that some retailers still discourage potential sales or service opportunities because of spite. Why would anyone buy anything out of town if it was available locally? Poor service, arrogant salespeople, resentful staff, inflated prices, and so it goes... In this case, the LOCAL dealer is doing more to hurt their local economy by not encouraging a sale because they are either trying to maximize profits or are simply so arrogant that they would prefer to lose a sale than negotiate in good faith with the customer. Then, the arrogance is taken to an even higher level by laying the blame on the customer. Wouldn't the dealership be further ahead by giving the local guy that bought a car out-of-town the same red-carpet treatment so that maybe he would possibly pay a little more for his next vehicle locally if he felt he was given a fair shake and was respected as a customer, and not a pariah? Isn't that how the competing dealership got the sale - simply giving the customer a fair shake and treating them with respect instead of disdain?

Customers don't drive 170 miles to save $100 on a car - they do it because they feel they are being ripped off by the sales staff or treated like a war criminal by the service staff. In today's economy, a retailer can't afford to be so arrogant as to negotiate in poor faith or alienate potential customers in any way just because they are the only game in town. Today, a service industry that doesn't provide the best service possible at all times is doomed.

Dana

I bought an 04 tj Sahara fully loaded for the same price as another dealer was trying to sell me a tj sport with minimal options. The sticker price on the tj sport was just a little over 24k and the sticker price on the Sahara was just over 26k. I had a blank check so it was a cash sale I was in control.

I offered the first STEALER 21k tax, title and tags. After about an hour and one half the supervisor came over and said there was a problem. He stated did I think it was fare that the dealer ship pay for my taxes. I did not hesitate stood up shook the sales persons hand and told the other guy he was an IDIOT.

The following day I went to another DEALER and walked out the door in 45 minutes. The Sahara was sold to me for 23k even tax, title, tags and that was the final price.

The other IDIOT from the STEALER ship had the balls to give me a call and in fact it was the owner of the joint I told him the deal I got and he said he would of given me the same deal. I told him s*it in one hand and would of in the other and see which one fills up first.

Both dealerships are within 30 miles of my house 60 miles apart. There is one within 9 miles but that is a different story for another time. There are differences in attitudes and sales tactics if you treat people fairly and be up front you will have repeat buyers. MY 2 cents

Why would a dealer NOT want to do the work??? They get paid quite well on the work they do I thought???

but I doubt the Red Carpet

It doesn't have much to do with a Red Carpet..it has to do with people sleazing out of tasks it's their job to do because they're jealous of your business, because they can't compete with volume dealers, etc. This is the same BS attitude that lazy, overpriced small local shops use to justify themselves against Wal-Marts and other volume sales places. Bottom line: find a way to compete. If I can find a substantial savings (minus time off, etc., like cactuscowboy said) online, I'll take it. And if my local dealer won't fix a product they're obliged to fix, that's what the Better Business Bureau and small claims court is for. Play hardball with these lazy, incompetent businessmen. Force them out if they can't compete in today's market.

Just my 2c,

Matt