Where can one go to give Lexus some safety related suggestions. Unfortunately Lexus is missing some minor things that can cause major problems. I would like to inform them so hopefully they will take heed. If a situation arose that caused harm, then I would hope they would correct their product before that happens and avoid the legal stuff.
Constructive criticism
Oct 18, 2011
2 Replies
- I would suggest a letter to your local dealer, or further up the line. Online feedback is hard to do through the Lexus communications. The surveys don't have provision for opinions other than the ones that Lexus wants you to choose between.
My sense is that Toyota/Lexus stopped listening to customers about 5 to 10 years ago. They may have mended their ways recently, since the unintended acceleration fiasco, but I doubt it.
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