Question about Lexus Survey

Lexus will mail you survey. The surveys go out on a random basis for service depending on what type of work was done. If you have concerns with the dealer you can call Lexus at 1-800-25LEXUS

Myles

After I've dealt with a dealership in regard to a purchase or a service visit, I usually receive a phone call or a form from Lexus querying my experience.

Bcharg,

Which Lexus model do you have? I've heard Lexus treats the LS430 owners differently about some things.

John

After service,I always receive a call from the dealer, but not from Lexus. I then receive a mailing from the dealer as well. I'm always told that I MAY receive a survey in the mail from Lexus (but I don't).

The only survey I've received from Lexus, was shortly after the car was purchased. I've received none from them yet regarding a service visit.

I took the 2000 ES 300 I purchased recently to a Lexus dealer. I spent $290 there. I didn't know they had a survey, and they didn't give me a survey. But they did tell me my disc brake squealing was normal :(

If I received a survey, I would have complained that they listed "Dexron" on my invoice as the transmission fluid they used when they should have said "Type T-IV". That had me worried for a while, because I thought one of the monkeys that worked in a National Chain oil change place managed to sneak in and get a job at a Lexus Service department.

GS300. Hope to do an LS in the late fall.