I had my Audi A3 serviced last week at a main Audi dealer as the warranty runs out in a few weeks time. It was serviced and a couple of minor issues were noted, both of which were because I pointed them in the right direction.
The car went to a local garage for an MOT yesterday and it was found that the front offside lower ball joint was knackered. I was told it was dangerous and I really shouldn't drive it. The car later got taken to the Audi dealer on the back of a flat-bed truck.
In my opinion, something as bad as this should have been spotted by the dealer during the service, even though the car was just in for a non-scheduled service. I mentioned at the time that the service was booked that it was specifically because the warranty was due to run out and I wanted an problems fixed before the expiry date.
So, should they have picked this problem up and do I have a case against them, or is it one of those things that I'll have live with as it's not part of a basic service? My faith in main dealers is already low and I used an authorised Audi dealer only because an independent can't undertake warrranty work.
-- Chris