My findings too. I've not got a huge experience of dealer servicing since the vast majority of cars I've owned have been old, and DIY serviced. But a few years ago - needing a fairly posh car for work - I bought a near new BMW and had it main dealer serviced, while the warranty still applied. And I don't think they once did a decent job. Sometimes careless, sometimes plain dishonest. The independant I later used was pretty good though. As well as much cheaper.
Standard practice with some - insisting you pay for snake oil. Sadly, many have no option but to pay up.