I had my first experience of Renault customer care today. Wasn't too impressed to say the least.
Took car in for its first full servicing and MOT today, dropped it off first thing in the morning, left my mobile number and they said they'd call me.
Never got a call, but I went down at the end of the day and found out my car flunked its MOT test.
They were a bit ambiguous about why. They said the main reason was because of a ball joint in the steering column that needs replacing.
Shouldn't they have picked up on this beforehand though when they were doing the servicing?
They also told me a few other things that they'd recommend I'd get fixed as well, I'm not entirely sure if it also failed because of these, and if it did I would be quite annoyed because I had actually taken them a list of faults and things that needed doing when I dropped it off.
Things like the left mirror not working and changing direction. As well as the front license plate glass being cracked.
Would a car fail its MOT because of the License plate glass being cracked and the left wing mirror electrics not working? Because I had informed them about this beforehand that they needed fixing. I had given the girl in the morning a list which I handed to her, and I also left a list on the seat of the car too.
I have left the car with them over the weekend so they can sort the ball joint out on Monday as they didn't have a spare part! And I believe its supposed to be cheaper for a re-test if you leave the car there isn't it?
I will have to get back in touch with them though because I can't afford for it to fail again, if any of these other recommendations are vital for it to pass its MOT I'll have to get them done as well.
I think £45 to fix a license plate at the front though with a bit of cracked glass is a bit steep. And to fix the electric mirror they are quoting me £150! I am guessing this can't be repaired under warranty? The warranty expires next Tuesday as the car will be 3 years old then.
I think this is going to cost me a fortune. I completely forgot to ask them if they had fixed the problem I had with rain water filling in the side pocket which I was wanting to get repaired under warranty. I reckon all this servicing and MOT etc is going to cost as much as 6 or
7 hundred by the looks of things.I think next time I will have to take it to a different place for its MOT and get one of those pre-MOT tests as well to make sure it passes first time.
I am starting to wish I'd bought a Honda or Toyota. I think it's a dead cert that my next car after this one will definitely be one of those makes.
Cheers for any advice
John