thank you norwich union for the way you dealt with my claim

You made a claim, until it's all sorted and the other party is found at fault and there insurance has paid up it's classed as a claim on your insurance so they take your NCB away as you have made a claim. No other insurance company would have handled it any differently and if you aren't going to help them out you won't be getting your NCB reinstated.

If you think you have a valid claim try the Insurance Ombudsman (now part of Financial Ombudsman)

Nowrich union ARE a POS!

Several years ago one of their drivers rear-ended my car and caravan. It took them *a year* to get the caravan fixed, five months to get the towbar replaced on my car and left me without a caravan over the summer holidays because they'd left it too late to arrange a courtesy 'van!

What *did( I get out of them? Two half-arsed repairs and £15 to cover telephone calls. No loss of enjoyment/loss of use compensation for being without the caravan for so long and they wanted to give me a Micra for the three weeks it took them to replace the towbar!!!

The legal assistance provided by my own insurance co. to chase the above was no better and not really interested once they found there was no personal injury claims, so they didn't even bother to try...

Never again will I deal direct with an insurance co. after a non-fault accident - from now on I'll just ring HelpHire and let them do it for me and if it costs the insurers triple what they pay me then tough. FWIW, HelpHire sorted my claim this year in three months and that was without having the other driver's details, just his reg and a witness.

Darren

Have you got a contact number for HelpHire?

No, but do a google search and you should find their website.

Darren

OK, found it straight away.