Quality and Service improving ( in the UK )

Really long story about quality and Service improvements in the UK..

( Not sure all these links will work, but good story )

Part 1:

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Part 2:
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?xml=/motoring/2006/04/01/mfmerc101.xml Part 3:
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?xml=/motoring/2006/04/01/mfmerc201.xml Part 4:
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?xml=/motoring/2006/04/01/mfmerc301.xml Part 5:
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?xml=/motoring/2006/04/01/mfmerc401.xml Part 6:
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?xml=/motoring/2006/04/01/mfmerc501.xml .

Reply to
greek_philosophizer
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Why are there two almost identically named groups? This should have originally gone to auto not autos....

greek snipped-for-privacy@hotmail.com wrote:

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?xml=/motoring/2006/04/01/mfmerc101.xml>

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?xml=/motoring/2006/04/01/mfmerc201.xml>

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?xml=/motoring/2006/04/01/mfmerc301.xml>

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?xml=/motoring/2006/04/01/mfmerc401.xml>

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?xml=/motoring/2006/04/01/mfmerc501.xml>

Reply to
greek_philosophizer

Interesting article. I have been fortunate with my garage in west London. I think it's one of those that moved into brand-new premises a few years ago. No sales, just service. And the service team managers I have dealt with are impressive and do, indeed, have considerable discretion.

It is owned by MB, as are all dealers in London, Birmingham and Manchester.

BTW, the other NG with similar address has little on it (or did have when I last looked ages ago.)

DAS

Reply to
Dori A Schmetterling

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