1. Home
  2. Mercedes Autos and SUVs
  3. Sarasota MB

Sarasota MB

I have a 2005 SLK 350, Try to avoid the service from them & look elsewhere for a new one. They are horrible since they changed from Glauser to Sarasota. Mine has been in the shop over 35+ days for numerous problems, each time they say it is fixed it is not & there are more problems when it comes out. The techs have damaged numerous parts "fixing" something else. I asked to see the general manager but they said he does not see customers that is until I started talking in the waiting room & they took me to him. Seemed helpful then but it was just an act to shut me up. I wanted them to buy back my car with 1200 miles but they said MB won't do it & they do what MB says. The regional rep Stains & I had words before so he won't do anything to help & MB USA does what the regional rep says. Now that it is Sarasota MB a part of AutoNation they could care less for the customer, Glauser was always good to the customers. So avoid Sarasota MB at all costs, they are less then useless. Now I will be going through with the lemon law since Sarasota does not want to cooperate. While I was talking to another customer he told me he was charged 3 hours labor, he said he watched & the tech worked 1 hour & was gone from the car 2 hours (lunch). So avoid these stealers, you can get a better price, better service & most important better customer service & caring elsewhere. If I sound bitter it is because I am, I always thought when you buy an MB it is special, I have had 4 including this one, all 3 from Glauser & 1 from these so & so. Some people might say this is sour grapes that is until it happens to them. A Benz is no longer the same Benz it used to be especially with dealers like Sarasota MB. If you live in Florida shop elsewhere for your MB they will not treat you well.

Reply to
Stephen Rabinowitz
Loading thread data ...

I sure sympathize with you. I rather drive 22 miles to have my SLK serviced by, good and honest dealership techs, than 2 miles to my neighborhood's fancy MB dealer.

Stephen Rabinowitz I have a 2005 SLK 350, Try to avoid the service from them & look elsewhere

Reply to
Hernando Correa

Yes,I have to agree with you! I'm sure a lot of people are familiar with Cal Worthington! Well he bought out the Mercedes Benz dealer here in Alaska and service has spiraled down to an pathetic level.I see about every other time I go in there,an MB owner very cross about some dealing that they are getting the short end of stick.

I think (my opinion) that Mercedes has lost its marker of status,and by this I mean they are so easily acquired off the showroom floor these days. Hope I am not coming off as some type of snob here but once upon a time,it was almost near impossible to own a Benz unless you were a doctor ,lawyer,............Now anyone and everyone drives one,which is a result of the merger with Chrysler. Also I recall MB techs' used to be HIGHLY trained individuals,and nowdays I see 18-20 year olds in the service bay working on these.The image of Mercedes is fading to black these days!!My $.02

Reply to
CaptainW116

Your vehicle is a 2005 model , you say you've lost over 35 days of use due to defects . It seems to me you have a perfect case for the lemon law . I'm not sure how the law`reads in Flordia , but up here in Michigan it would be a slam dunk . Good luck to you , I hope you get satisfaction in this matter. -Dana

"Stephen Rabinowitz earthlink.net>" I have a 2005 SLK 350, Try to avoid the service from them & look elsewhere

Reply to
Dana

Reply to
Stephen Rabinowitz

MotorsForum website is not affiliated with any of the manufacturers or service providers discussed here. All logos and trade names are the property of their respective owners.