Bodyshop Repairs and Insurance

Depends on how busy they are and what they find when they have a proper look at it. A few scratches done in the manner she did usually ends up in a reskin of the door. Chances are it has also gone into the rear quarter panel. If the job is done properly, you are looking at a respray of the whole passenger side in order to get a proper match, not just the damaged door.

better than our bodyshop at work! leave car with them....... get suspecious when you aint seen the car for a few months/years, call mentioned bodyshop and get 'nope don't remember that coming in' get off ass and VISIT bodyshop and get 'ah that na aint started that yet' :)

Hmm, does sound like a fair bit of work when you put it like that. Although the "too busy" thing shouldn't be a factor as she booked it in weeks ago. It's a very common colour and pretty new so I was expecting they could just replace that door and respray the rear quarter panel...

Probably isn't too far off. She booked the time to get it looked at weeks ago, then when she finally managed to get someone today to tell her how long it would take, they said it could be sitting there for up to a week before someone even looked at it! So she decided she'd rather drive it for that time, and got it back.

Door skins are cheap. Door frames are not. They're very unlikely to replace a door unless they *have* to. I assume she's getting a courtesy car?

I see. No courtesy car from Norwich Union AFAIK, although I've told her to double check. If there was, then it wouldn't really be a problem.

This is fully comp? That seems bizarre to me. Anyway, if you could get a courtesy car, the repair would almost certainly happen faster because they're paying out every day it's not done...

I know the missu's insurance pays for a courtesy while it is being repaired, but not necessarily all the time it is at the repairers (i.e, not until they start working on it).

What use is that? Anyway the policy doesn't give a courtesy car, it is an option but not one that she decided to go for. Doh.

Things tend not to go too easily. My 2 week respray on my Capri turned into a 4 week job with one week being wasted waiting for paint suppliers to supply the correct tints.

The fact is, they took it to the repairers, so that the inspector from the insurance company could assess whether the car was a total loss or not (rear quarter panel caved by a red light jumping numpty).

Took them 3 weeks to decide whether to fix it or scrap it. technically they shouldn't have given her a car. But they gave her a hire car because the recorded conversation with the insurance company showed my missus asking when she would get one when the car was picked up. Their error so they coughed. Amazing.