thats what i was thinking should i just talk to the main man rather than the head honcho at the dealership? if i were going to ask for the faulty component to be refunded then thats what i would have had to do in the first place anyway, the parts guy was only trying to be helpful in that they would have replaced the part AND had my tracking reset for free (and even then, they would have have got a reimbursment from head office)
thats fair enough if the part wasn't designed to do the job it was doing but you fit one part (like someone mentioned) to a fairly braod range of vehicles and then say that it's not meant to fit model X but model Y, it's not really fair is it