Well, here we go again...
About 18 months ago, the vehicle started to exhibit signs of some type of transmission problem (automatic). Engine RPM would jump and fall about
400RPM while driving down the road (level road) at five second intervals. No codes set in the computer and no warning lights showing. Mileage was 42,000 and we had purchased the extended vehicle warranty package.Brought to our Saturn dealer who told us that the tires were out of balance. Paid for a tire rotation and rebalance of all tires and went on our way -- didn't fix the problem. Returned to dealership who kept the vehicle a day, and returned it with no work done; telling us the streets we drove on were causing it.
Finally contacted Saturn Customer Service who directed us to go to dealership again. The mechanic put some test equipment on the car and we went for a ride. Found the torque converter was not locking up properly. Three days in the shop for repairs, but seemed to be OK. Work performed under the warranty package.
Fast forward to current times - the vehicle is now at 59,750 and starting to exhibit the same symptoms as before. Returned to dealership and rode with mechanic WHO VERIFIED problem. Left vehicle for three days and returned to find that Service Manager felt the problem was with the tires. Disagreed with him, but at his insistance brought new set of tires ($375.00).
Told him that if problem wasn't fixed, then I'd be back, that he would reimburse me for the tires, and they would then fix it properly. Vehicle continues to act up, the transmission now hangs in second range until engine speed reaches nearly warning mark before shifting into fourth. My appointment is on the 29th.
Mileage is now at 61,000+ and I will probably have to get Saturn Customer Service involved again. Fortunately, I contacted them and opened a complaint file before vehicle exceeded the 60,000 mile warranty limit - a fact that I have not divulged to the dealership. Will keep everyone informed