Saturn (GM) STANDARD OPERATING PROCEEDURE
When we at GM discover an epidemic costly flaw in our cars (like casting flaws in our cylinder heads that will cause the head to eventually CRACK); and before we become aware of the problem, tens of thousands of cars with the flaw have gone off the assembly line to dealers and customers
We withold that information (sending out a service notice) for as long as we can- so as to get as many of those cars affected, OVER the warranty period. That way, we are not liable to cover the cost of the repair or replacement and we are able to cut our loses!
Also: If a new car customer who has been taking his car to the dealer for regular scheduled maintainance, CHANGES ADDRESS, and the dealer fails to notify the company of the new address and because of this dealer failure- we send out a service notice to the old address and thus the notice never reaches the customer:
When the service notice is returned to us as "undeliverable"; we will NOT make any attempt to reach the customer at his new address and notify him of the service notice. We are not liable for our dealer's failure nor will we take any action against our dealer for this failure in an attempt to compensate the customer,should he have been unaware of the notice and suffers a costly repair bill after his warranty has run out!
Anyone who doubts the above policy can contact (among many others): Grand Rapids (Michigan) Saturn.
(That is; if anyone there admits his knowledge of and has the COURAGE to verify the above policy) signed.
Michael Cohrman snipped-for-privacy@yahoo.com
The above policy is known by many but I have never seen it posted anywhere. If you want to verify or deny the above policy from your own experience- please do!
Want specific examples of GM witholding costly information on their cars? Contact: snipped-for-privacy@yahoo.com
Patricia of Bath ME (9/15/03): Cylinder head cracked, Saturn is aware there is a problem but their position is, if it didn't happen in 6 years or 100,000 miles (whichever came first) I'm out of luck. Of course the local dealer will fix it for $1,800. I own a 1994 Saturn SW1 with 94,502 miles. The service bullentin came out in 1999. I believe that they knew it to be a defect in the parts they used and it should be fixed no matter what the age of the car.
Of couse they would like the public to think that after their timeframe the car will never have the problem or by magic it will repair itself. If the only humans worked this way after 6 years all birth defects would just disappear. What a wonderful world it would be. All I have to say is -- dream on, Saturn. I can't wait to get the car fixed and trade it in for another car.
Re: GM standard operating proceedure [ To: misterfact | Post
296013896, reply to 296013865 ] (Score: 2)
Cylinder head cracked, Saturn is aware there is a problem but their position is, if it didn't happen in 6 years or 100,000 miles (whichever came first) I'm out of luck.
(think I'm going to buy a Toyota pickup. I've always been a Dodge man, and I'd love to have a new Cummins, but I think I'm done with American auto companies.
I think I want a Toyota or a Nissan, club cab, full size. Something my dogs can ride in with me.
.
misterfact (nonconformist)
Saturn recalls
01/18/08 09:54 AM Re: GM standard operating proceedure [ To: Jhoffa_ | Post
296013960, reply to 296013929 ] (Score: 1)
Saturn has made over 100,000 cars with casting flaws in their cylinder heads. The flaw causes the head to crack- usually after the warranty expires.
This figure was given to me by a Saturn "insider".
Weaknesses: Constant problems with the air conditioning.I bet you've read that one before. Things start falling apart after the warranty expires. too many built in flaws in my opinion.
Would you like to Comment? Join CarReview for a free account, or Login if you are already a member.
misterfact (maverick)
04/12/08 09:53 AM Re: GM standard operating proceedure [ To: misterfact | Post
296172871, reply to 296013865 ] (Score: 1)
Dear Mister Fact;
> > Hello,
>
> I also am very frustrated with the integrity of the
> saturn car dealership here in Holland, Michigan. I
> have been on top of every check-up in the 43,000
> miles of my car's life. I own a 2003 Saturn Ion. On
> January 28, I took my car in because my coolant
> light was on. They couldn't find a leak doing a
> pressure test - so then they topped off my coolant
> and told me I was okay to drive it. 4 weeks later,
> my engine is overheating and upon inspection, they
> let me know that my cylinder head is cracked and my
> engine needs to be replaced. 43,000 miles!! I did
> everything to the "t" as far as car upkeep: oil
> changes, 30,000k tune up, tire rotation, fluid
> check, etc... and the Saturn of Holland, Michigan
> aren't owning up to their role in this mess nor am I
> getting anywhere with the customer service rep. at
> Saturn Inc.
> Do you have any advice/tips to pursue this further
> or get someone to own up to the poor quality of
> service and the horrible products they are making?
>
> They told me that I probably had a 'lemon' - that
> one car that was made on a Friday afternoon before
> the weekend ---- and the engine was probably faulty
> from the start.
>
> Thanks in advance for getting back to me about this.
>
> -Christen
>
> --
> Complaints.com - consumers in control