more Saturn complaints (casting flaws cause cracked heads)

Apr 12, 2008 30 Replies

Saturn (GM) STANDARD OPERATING PROCEEDURE



When we at GM discover an epidemic costly flaw in our cars (like casting flaws in our cylinder heads that will cause the head to eventually CRACK); and before we become aware of the problem, tens of thousands of cars with the flaw have gone off the assembly line to dealers and customers


We withold that information (sending out a service notice) for as long as we can- so as to get as many of those cars affected, OVER the warranty period. That way, we are not liable to cover the cost of the repair or replacement and we are able to cut our loses!


Also: If a new car customer who has been taking his car to the dealer for regular scheduled maintainance, CHANGES ADDRESS, and the dealer fails to notify the company of the new address and because of this dealer failure- we send out a service notice to the old address and thus the notice never reaches the customer:


When the service notice is returned to us as "undeliverable"; we will NOT make any attempt to reach the customer at his new address and notify him of the service notice. We are not liable for our dealer's failure nor will we take any action against our dealer for this failure in an attempt to compensate the customer,should he have been unaware of the notice and suffers a costly repair bill after his warranty has run out!


Anyone who doubts the above policy can contact (among many others): Grand Rapids (Michigan) Saturn.


(That is; if anyone there admits his knowledge of and has the COURAGE to verify the above policy) signed.


Michael Cohrman snipped-for-privacy@yahoo.com


The above policy is known by many but I have never seen it posted anywhere. If you want to verify or deny the above policy from your own experience- please do!



Want specific examples of GM witholding costly information on their cars? Contact: snipped-for-privacy@yahoo.com


Patricia of Bath ME (9/15/03): Cylinder head cracked, Saturn is aware there is a problem but their position is, if it didn't happen in 6 years or 100,000 miles (whichever came first) I'm out of luck. Of course the local dealer will fix it for $1,800. I own a 1994 Saturn SW1 with 94,502 miles. The service bullentin came out in 1999. I believe that they knew it to be a defect in the parts they used and it should be fixed no matter what the age of the car.


Of couse they would like the public to think that after their timeframe the car will never have the problem or by magic it will repair itself. If the only humans worked this way after 6 years all birth defects would just disappear. What a wonderful world it would be. All I have to say is -- dream on, Saturn. I can't wait to get the car fixed and trade it in for another car.


Re: GM standard operating proceedure [ To: misterfact | Post



296013896, reply to 296013865 ] (Score: 2)


Cylinder head cracked, Saturn is aware there is a problem but their position is, if it didn't happen in 6 years or 100,000 miles (whichever came first) I'm out of luck.



(think I'm going to buy a Toyota pickup. I've always been a Dodge man, and I'd love to have a new Cummins, but I think I'm done with American auto companies.



I think I want a Toyota or a Nissan, club cab, full size. Something my dogs can ride in with me.



.

misterfact (nonconformist)


Saturn recalls



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misterfact (nonconformist)



01/18/08 09:54 AM Re: GM standard operating proceedure [ To: Jhoffa_ | Post
296013960, reply to 296013929 ] (Score: 1)


Saturn has made over 100,000 cars with casting flaws in their cylinder heads. The flaw causes the head to crack- usually after the warranty expires.



This figure was given to me by a Saturn "insider".


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Summary: We were very happy with our Saturn until the warranty ran out. As far as I am concerned these lemons have built in flaws.With only 56000 miles and a dedicated maintanance regime we now face a $4000.00 repair cost for replacing something on just about everything. Speed sensor, transmission valve and a computer overhaul. We thought we had made a good choice when we bought this car 6 years ago. My wife loved it. We were treated great by all the staff at Saturn and it seemed to us that we were getting a fine automobile......Then the warranty ran out and so did all the friendlyness. We now face a bill almost 1/4 the size of what we paid for it originaly. We are going to do the minimum to get it running and dump this turkey. We have started looking around for a minivan and believe me, it won't be a Saturn. They should be ashamed of themselves for foisting an inferior product on trusting people. (But I doubt they are.)


Weaknesses: Constant problems with the air conditioning.I bet you've read that one before. Things start falling apart after the warranty expires. too many built in flaws in my opinion.


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misterfact (maverick)



04/12/08 09:53 AM Re: GM standard operating proceedure [ To: misterfact | Post
296172871, reply to 296013865 ] (Score: 1)


Dear Mister Fact;




> > Hello,
>
> I also am very frustrated with the integrity of the
> saturn car dealership here in Holland, Michigan. I
> have been on top of every check-up in the 43,000
> miles of my car's life. I own a 2003 Saturn Ion. On
> January 28, I took my car in because my coolant
> light was on. They couldn't find a leak doing a
> pressure test - so then they topped off my coolant
> and told me I was okay to drive it. 4 weeks later,
> my engine is overheating and upon inspection, they
> let me know that my cylinder head is cracked and my
> engine needs to be replaced. 43,000 miles!! I did
> everything to the "t" as far as car upkeep: oil
> changes, 30,000k tune up, tire rotation, fluid
> check, etc... and the Saturn of Holland, Michigan
> aren't owning up to their role in this mess nor am I
> getting anywhere with the customer service rep. at
> Saturn Inc.
> Do you have any advice/tips to pursue this further
> or get someone to own up to the poor quality of
> service and the horrible products they are making?
>
> They told me that I probably had a 'lemon' - that
> one car that was made on a Friday afternoon before
> the weekend ---- and the engine was probably faulty
> from the start.
>
> Thanks in advance for getting back to me about this.
>
> -Christen
>
> --
> Complaints.com - consumers in control

Mister Fact -- Mister Misinformation would be more accurate.

What issues do the 1.9's have ???? I just bought a 95 SL1 with 146,000 and it runs good. What can I look forward to in the future ???

Thanks Brian

runs good.

The main issue, as far as I am aware, is the casting flaw that caused oil and coolant to mix either in the oil crankcase or the coolant system. If your SL has over 100,000 miles, chances are this flaw has either been caught and corrected or (more likely) your engine did not suffer from this flaw. There are other, less serious, problems such as wrong plug gapping and fuel pump but, again, your car has either had them and they've been fixed or your car never had them. I would expect that as long as you ensure your SL gets regular maintenance (especially timing chain replacement), the only problems you can expect are those endemic to all older cars.

it runs good.

and coolant to mix either in the oil

this flaw has either been caught and

other, less serious, problems such as

they've been fixed or your car never had

maintenance (especially timing chain replacement),

Does the timing chain break ???? I would figure a chain would last the life of the car, unlike belts.......

Brian

A timing CHAIN is made up of a few 100 metal links that rub and rotate against each other. They are designed to do this and oil is continuously applied. But over time they will wear gradually and play will develop. Modern (last 20 years) engines are designed to deal with a bit of this play but at some point they need to be replaced. If they break bad things can happen.

As to lasting the life of the car, when we drove cars 100K miles or less, well they usually did. (A 10 year old car with 100K miles in the 60s was usually a clunker worth little more than scrap.) I own cars with 210K, 135K, and 190K miles on them. "Life" has a new meaning than in days of old.

David Ross

messagenews: snipped-for-privacy@4ax.com...

it runs good.

and coolant to mix either in the oil

are this flaw has either been caught and

are other, less serious, problems such as

they've been fixed or your car never had

maintenance (especially timing chain replacement),

of the car, unlike

It's not a scheduled maintenance item like a belt, but it doesn't last forever. Chain breakage has been a problem for some owners due to problems with the timing chain tensioner system. Clean oil is essential for the timing chain tensioner on older Saturns to work properly.

Generally you should replace the chain and the tensioner every 100,000 miles. If you have a 1995 with 146K miles then chances are the previous owner already replaced the chain once.

Judging from this thread, at least a couple of people still are drinking it. BTW, it's Kool-Aid. Still, I think that Misterfact should direct his energy to more worthwhile projects. Trying to convince people to not buy Saturns based on what happened with the casting flaw so many years ago, is not going to be a very productive use of his time.

I haven't seen any new Saturns around my area. The dealership near me closed up shop several years ago, and I think people are reluctant to buy vehicles when there is no dealer close by. The current Saturns are probably no worse than other GM vehicles, but other than trucks, who's buying anything from GM? The local GM (Chevy) dealer in my town closed up unexpectedly one day, and eventually they sold the building and a huge Whole Foods went in. In March 2008, Toyota sold 40,487 Camrys, and Saturn sold 6,241 Auras, and that was a 12.9% increase for Saturn.

each other. They are designed to do this and oil is continuously applied. But over time they will wear gradually and play will develop. Modern (last 20 years) engines are designed to deal with a bit of this play but at some point they need to be replaced. If they break bad things can happen.

they usually did. (A 10 year old car with 100K miles in the 60s was usually a clunker worth little more than scrap.) I own cars with 210K, 135K, and 190K miles on them. "Life" has a new meaning than in days of old.

Unlike a belt, a chain very likely give you fair warning that it is about to fail. Excessive noise and engine performance will appear. My experience with chains is that a well lubricated chain will out last the car. (Especially where roads are salted.) The people who generally have problems didn't do proper oil changes. Yes the chains on S-series engines do last more than 200k miles. Its been discussed here in the past.

it runs good.

and coolant to mix either in the oil

are this flaw has either been caught and

are other, less serious, problems such as

they've been fixed or your car never had

maintenance (especially timing chain replacement),

I dont believe 95' SOHC engines were effected by casting flaws. Only 3-4 years were effected. This is something that Misterhidethefacts wont ever mention...

I do not completely disagree with the replies DLR or SMS, but feel that timing chain replacement is not necessary as preventative maintenance on an engine that receives regular changes of good quality oil. I agree that excessively extended oil change intervals can lead to tensioner seizure and loose chains that can wear on the chain case and that inadequate lubrication can accelerate chain wear. IMHO the likelihood of catastrophic failure of the chain is relatively slight on an engine that has received regular oil changes. IMHO a loose chain caused by wear or tensioner failure will be audible long before failure but does require careful listening as part of operational maintenance. I would change the chain any time the head needs to be removed.

Just my .02 YMMV

Distortion #1. Consumers seldom even know what their vehicle has. No one can cite a dealer ever telling them that. Once again Scharf pulls fantasies out of his ass.

More like the anecdotes of Scharfy boy.

And when they do they come on here and bitch about an upsale and then you and trolls like you perpetuate this information as a "bad experience"...

Yes thats why I've seen belts fail with 30k-60k miles on these "newer engines". Clearly you never worked in a car shop.

Wrong. Wrong. Wrong. Often cost the same if not more. You doubt me? Simply research the NSX. The cost and effort of replacing a S-series saturn timing chain is on par with the timing belt replacement of most 4 cylinder Hondas or Toyotas. I speak from 1st hand experience, do you?

And of course you're still wrong.

Yes thats what I want... Manufactures going the 'cheap' route.

IMHO, operation & driving style makes a huge differece in engine longevity. Giving an engine a short idle (and low RPM operation for the first few minutes until temperature normalizes) after startup allows oil to circulate fully and helps to avoid scuffing and premature wear. Avoiding high RPM (and 'spirited')operation will result in lower stresses and loadings on all engine parts. IMHO, wear on all engine components is significantly higher at 4,000 RPM than at 3,000 (and much much higher at 5,000). IMHO, S series saturns make their best volumetric efficiency, and fuel ecconomy / HP produced at 2,400 RPM and will give their best and longest service if they are opperated as close to this speed as much as possible..

One would think that all API certified oils should have similar quality and performance, but IMHE they just don't. I keep careful records of oil consumption and have noted significant variation in consumption rates with different brands, and further that while price is often an predictor of consumption rate, some top price and name brand oils have relatively poorer performance. Good record keeping is necessary to determine the brands that your engine likes the best. Of course it is worth noting that the by far the worst performing oil that will cause the fastest and most expensive repair bill is the 'low level on dipstick'.

No mechanical component lasts forever, but gentle operation and careful observation to sounds combined with regular maintenance and oil changes will significantly increase service life. Maintenance is always a compromise between smaller (but still very expensive) repairs before failure vs. possible larger repairs later. In general I belong to the 'drive it until it breaks' school of thought as this prevents performing a lot of unnecessary repair, however when repairs are necessary I like to repair or recondition everything at that time. Replacing a timing chain is a lot of work and by the time the replacement is necessary ISTM that the head will probably benefit from a valve regrind and new valve guides and while the head is off it is not that much more work to drop the pan and do the rings and roll in new bearings. If a new clutch is needed then this may be a good time to do all the engine work while the engine is out.

Buying a used car is always a crap shoot as there is seldom any complete record of maintenance and the young seller always claims to be a careful and mature driver who never abused the car or drove it in an overly 'spirited' manner. All that a new owner can do is to immediately change all fluids (particularly coolant and transmission), perform all maintenance on a regular schedule and then monitor (and record carefully)performance (and sounds), operate gently and hope for the best. It is always easier to get long service life from a machine that is purchased new and maintained and operated carefully throughout its service life.

ok, I admit that I am "clearly lying" about everything except that you are a troll and not a very nice person. Another fine example of why never to feed a troll. Ciao!

it runs good.

and coolant to mix either in the oil

are this flaw has either been caught and

are other, less serious, problems such as

they've been fixed or your car never

maintenance (especially timing chain

That's what Saturn *admitted* to and played in the press. According to my (since departed) Saturn dealer service manager, the problem was believed to have been corrected in the middle of the year *following* the upper range of publicized years. My 1999 SL had the symptoms and although they didn't admit to it being caused by a casting flaw and despite my vehicle being beyond the warrantee period, Saturn Division covered the parts costs (more than 1/2 of the total on a retail price basis).

Shame you dont hide your EPIDEMIC stupidity.

Trolls like you shouldnt go around making such offers.

In a year? Wow caught red handed in another lie. In another post you made about 4 years ago you said it broke after 2 1/2 years. (Which sounds typical for any car in Michigan.) Oh and here is your quote:

half years after new But what else would we expect from a perpetual liar such as yourself. If you're going to make stuff up at least be consistant about it. I guess its easy to forget such things when you cant even consistently spell your last name.

IMHE this is correct.

I have not noticed this problem, but have not checked this location for corrosion.

I have yet to have any vehicle that did not have some problem.

I have a 1996 SOHC that was from the series with several head casting flaw problems but have not as yet experienced any problem and can only think that I got lucky. I learned of the possible problem just as the regular warranty was ending and had an oil and coolant lab analysis done to check for coolant/oil mixing both as the regular warranty and the extended head replacement period were ending but found no problem. I now have almost 200k miles on the engine with no serious problems. I do not expect any manufacturer to do a 100% replacement on a component that has lasted for a substantial portion of its expected service life. Saturn did offer a generous extended warranty to cover this head casting flaw. At this point I would not expect any help from Saturn if I have a head problem nor would I take it to a Saturn dealer if a repair was required.

Good luck, but get over it.

Just like (and no worse than) every other manufacturer IMHE. There are unflattering words that describe people who trust car dealers.

Good luck, but get over it.

I own *two* Saturns, and the muffler isn't "ready to fall off" of either one.

Dissimilar-metals corrosion between aluminum and steel corrodes the *steel*, not the aluminum. If you're going to make up stories, at least try to make them a tiny bit convincing. When your tall tales contradict scientific fact, you expose yourself as a liar and a fool.

Not a problem on *my* Saturns. Wonder why you have so much trouble with yours?

I have seen severe corrosion of aluminum caused by steel bolts touching aluminum combined with lots of road salt. You may be correct regarding the scientific theory of steel corroding electrically but IMHE the aluminum is usually consumed totally long before the steel. Good practice uses a thin plastic washer or sheet under a steel washer under the bolt head and nut.

Just my .02

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