Contacting your Subaru district manager

amanda992004 · 2005-08-04T06:01:22+00:00

How to go about it?When I refused to take the car home last Thursday until they took careof some thing, I ended up taking the discounted offer of perma platethat protects UV and bird droppings, etc. (7 years warranty).After bringing the car home (straight to my garage), I checkedunderneath the bumpers and noticed that perma plate was not appliedthere. During that checking I came to notice the very tiny dent (justenought o remove the paint; black material underneat exposed) on rearbumper curving around the exhaust pipe or should I say paint peel thatseemed to have resulted from something hitting or the car hittingsomething when backed out. It's not soemthing one would notice unlessstanding at the right angle and to be aiming the eyes to that area.(This is aside from the tiny speck of protruding paint spot on frontbumper which I saw last Thursday and didn't make a deal about it thoughI pointed out to them. The black materail underneath wasn't exposedbut today, it made me wondered whther the bumper had been repainted andwhether it was a bad painjt job w.r.t to that spot.I immediatedly called and reported about it and was asked to bring thecar by today. I did and it was an exhausting experience as they endedup accusing me that I caused it. Then I realized that the perma platecoat over those spots on rear bumper curving around the exhaust pipewould prove that those were there before I left the propety and Istarted saying that I could go get a lab test (chemical analysis done)done. I also mentioned my chemistry knoweldge (the guy form financedept did know about my chemistry degree; after I mentioned about thelab test, he stopped pointing finger at me for that damage) and how Ilove to watch forensic files on TV which BTW is the ultimate truth. Ofcourse I didn't want to spend my time doing all that and was ready togive on getting coopertion (didn't show that to them though) when theyended up agreeing to take care of those spots.Had I not purchased the perma plate...

Aug 04, 2005 23 Replies

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Bonehenge 20 years ago

On the dealer preperation checklist for my 2005 Toyota pickup, obtained from techinfo.toyota.com, the plugs get REMOVED during prep, not inserted.

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amanda 20 years ago

Interesting since this is what I got from google search at

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"Under chassis parts must withstand chemical and physical attack and extremes of temperature while maintaining excellent sealing performance. "

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Tony Burns 20 years ago

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Blair Baucom 20 years ago

Not sure which one of us this is directed to, but to answer your question, both Amanda and myself are in the United States of America.

Blair

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