A car came into the shop; near 50,000 with 3 lines on the work order.
1-Seatbelt installed backwards 2-mud flap loose 3-trunk only releases from the latch occasionallyThese were listed as a "customer pay" not a warranty.
1- I dug out the rearseatbelt and found it twisted 2- found some spare fasteners ant reattached the mud flap- something had hit it. 3- looked at the trunk release, and either the cable had stretched, or something had bent but the cost could get expensive. So I took a end of a wire terminal and made a "shim" out of it allowing the trunk latch to release properly. While working on this the fuel door handle wouldn't stay on so I added a glue and popped it on. I mentioned to the customer that it needed to set up.I told my service writer "no labor" even though I spent 1/2 hour working on this car. I figured these were little items and sometimes I feel guilty about the system.
The service writer came out asking about the latch and I told him, the customer wanted a new one (about a 5 dollar item) so we replaced it. So by doing this guy a favor it cost the shop money. Next time I will charge the customer 1/2 hour (40-45$) and fix any 5 dollar item for free.