If there is no dimple or yellow dot, that is certainly the way they are supposed to go. His comment about them not knowing how to balance tires was a little confusing.
I, personally, have had to take my torque wrench to the tire shop in this town and insist they torque the lugs.. They never heard of it, preferred to use an impact wrench.
None of them know what the red dots are for. And dont care.
But when I am paying, I tell them what I want and tip them if they do well, bitch if they dont.