STAY THE HELL AWAY from "COURTESY COLLISION PRO" IN ORLANDO, ON EAST COLONIAL DRIVE (Hwy 50):
As some of you may know, my son was rear-ended back in early June by a mook on a cell phone, so of course the other guy's insurance had to pony up the repair costs. We took the car to "Courtesy Collision Pro"(CCP) on East Colonial in Orlando. We kept getting 'next week' answers when we called to find out what was going on with the car. My husband was due at his new base, so we had to drive up in our new Scion Xa and that POS Ford Focus given to us by the rental company. The kids and I went back to Florida on the 15th, and returned to North Carolina today. Those twerps at CCP first received the car on *June 10*, and when we picked it up last week, it was *still* a mess! See below:
Rather than having to cart the kids all around the area, I told those twits at Courtesy Collision Pro to just leave the car outside their gates (They closed at 5, and we didn't arrive until about 7:30).The car was there, repairs looked fine, but since it had been sitting there for over a month, the battery was dead! Now, they must have had to jump the thing to get it outside the gate, so a nice note warning us about the dead battery would have been the 'courteous' thing to do. I told Craig to leave it running as much as possible, and if it still gives us trouble, we'll just take it someplace to be charged all day. (We ended up getting a new battery, just for the peace of mind) Fortunately, since my mom is away on a cruise, her (Formerly our) Corolla was there, which I could at least drive around town, even with the faulty brakes (I never drove it past 50 MPH when the brakes went). This was just another slice of the shit pie that is Courtesy Collision Pro. I turned in that craptacular rental Ford Focus Saturday morning, so at least some of my dignity has been restored. Yet another footnote to my shit list for Courtesy Collision Pro: I went to gas the car up, and when I withdrew the hose and tried to close the valve, the valve detached, and fell into the rear quarter panel! Craig knew about this from the day we picked it up, but didn't tell me, for fear of not being allowed to drive it this past weekend. The passenger tail light was dead too, but I didn't blame them for that, and "Jorge" replaced it, and fixed the valve right on the spot. I am *so* gonna write some scathing letters when we're settled into the house! Shit happens, but there's no excuse for their lousy service. To add to the fun, we noticed that the air conditioning kept cutting out. If we turned it off for a few minutes, then turned it back on, it was fine, however. Craig noticed water dropping from underneath the dash, so we'll take it to a shop to see what's messed up; probably yet another screw-up by CCP.
Again I say...
STAY AWAY from "Courtesy ('courtesy' - that's a laugh) Collision Pro" in Orlando!
Natalie