Poor service from dealership

If you go to

Jeff

Do what Jeff said. And, in the future, always try and turn a brand name into a web address. If you're old enough to have a child, you should be old enough to figure this out.

"JoeSpareBedroom" ...

Was that really necessary?

Natalie

Absolutely.

Thanks for the amusing replies, I was looking for a UK address where I could send a complaints letter directly to the appropriate people, as I'm sure Toyota will receive a lot of mail all of which will be screened. Alas, no address to send complaints directly, so it will just have to be their main office. I had checked their website before posting. Oh - Scott in Florida, I will be another 'Scot in Florida' later this year, coming over for a holiday.

go here:

Jeff

Sounds more like a case of a bad worker than a bad dealership...

as for the scratches on the body work... that's really a "he said, she said..." and they do have to be careful with those kind of claims... Unless you had undeniable proof that there were no scratches on the car before hand, then you just have to deal with those...

I want to say "that's just joe," but you cannot say "that's just how a seriel killer acts," and blow it off.

Hold very still for a few seconds....

Bwahahahaha!!!!!!!! :-)

Junior joe, LOL

The onus is on the dealer to produce a pre-work body check report, and the dealer has offered to repair the scratches FOC before the other problems were discovered. The work was probably carried out by an apprentice, according to my son (a motor mechanic for renault).

I don't know the law in England, but in the US, it is very hard to prove that a shop put the scratches in. What you're suggesting is that each time a shop gets a car, someone goes with the costumer and verifies that there are no scratches and have the shop representative sign off. I really doubt that is the law. You're also going to have to have the shop person go around with a digital camera, take pictures of the empty space where the tyre change tools are, the loose lugnuts and every conceivable problem that could arise. This would prevent the shop from doing anything dishonest. And it would only add about 100 pounds to the cost of the job.

If the dealer asked to repair the scratches on my car, I would think that the dealer is trying rip me off. Not all dealers in the US have body shops.

Jeff

PS, look up top posting on google. You need to learn to do inline posting. Top posting makes it hard to follow the thread.

Scott knows, it doesn't pay.

"JoeSpareBedroom" ...

Well, I disagree. This person wasn't trolling, so attacking him/her was uncalled for.

Natalie

"Jeff Strickland"

I only spoke up because that's the sort of thing that scares people away from asking questions. I just don't want the OP to think we attack for no reason.

Natalie

I never said he was trolling. But, how much friggin' grey matter does it take to guess that if you're looking for a company's phone number, you might try turning it into

I had a reason. You just didn't agree with it.

"Jeff Strickland"...

To quote the old joke, "What do you mean *we* paleface?"

LOL

Natalie