I have put this complaint on many times. I want everyone who has bought a Ford product to know the poor support you will get when you have a service problem. Ford sales are lagging behind the Japanese cars for this reason and I will continue this message again and again. I am pissed off with Ford Motor with the warranty service I received on my Ford Ranger 2000. A fuel pump had to be replaced at 21,655 miles. The warranty was less then 19 days out of date. When under warranty I complained to the dealer about the lousy millage, 13 miles per gallon and the lack of power going up hill. The dealer talked to Ford Motor but Ford would not stand behind the repair with warranty. Three different times, I connected Ford Customer service; no response. I can't believe the outrageous price for the replacement--$785.00! Ford talks about how important customer satisfaction is for their growth. Does this action on the part of Ford sounds like customer satisfaction! My son has Neissan Truck which was 3000 miles and 59 days of the warranty period and Neissan covered a transmission replacement for a cost of $2800. Which company would you judge gives offers customer satisfaction.
- posted
19 years ago