Toyota fast responses.

Jul 05, 2010 5 Replies
R

I am trying to buy a 2011 avalon with fleet option FA. The dealers never heard of it. I emailed Toyota expecting a quick response because they are eager to sell cars. It takes weeks to respond to email? Here is the stock response:



Thank you for contacting Toyota Motor Sales, U.S.A., Inc. We have received your email. We are extremely sorry, that due to high contact volumes, we are unable to respond to your inquiry in a timely manner, and it may take several weeks to receive a response to your inquiry. We sincerely apologize for this delay and appreciate your understanding. It is never our intention to keep a customer waiting and we can assure you we are doing everything we can to bring our email response times back to a more acceptable level for our customers. For the most up-to-date information on Toyota's recent recalls, you may copy and paste the following URL address into your browser:

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R

What is fleet option FA? Is it fabric seats?

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R

I meant AF AF Fleet Package (Fleet) Fabric seats; Urethane steering wheel and shift knob; Removes moonroof, backup camera and universal remote transmitter. cost -$2795.

I perspire with leather or vinyl seats and have enough skin cancer that I don't need a sunroof.

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R

Toyota used to not sell fleet designated vehicles to retail customers; I do not know if this is still the case or not. My recommendation would be to speak with the fleet manager at a dealership that sells to fleets.

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R

I will try. It is a shame that Toyota makes a car that I want and won't sell it to me and that it takes weeks to respond to a simple email. Maybe they don't really want to sell cars.

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R

The customer relations staff has to prioritize their work load, and the recent spate of recalls has obviously added to that work load. Having been a CR analyst, I can understand the priority on recalled vehicles over new vehicle sales inquiries. If they responded to your request before someone with a vehicle with a problem, the existing customers would be even less happy.

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