Thanks Andy. They replied by e-mail. Your description of the place, "...[1]If you've ever seen the place, you'd wonder if anyone has set foot in the building in 20 years." kinda fits their apparent attitude - extremely laid back. It seems that my part will arrive eventually so I should just be patient and sooner or later, they'll get a replacement for me and send it out!
I'm more amused than upset at this point, so I guess maybe I will just sit it out! Didn't really need the taillights anyway!
-Dave