Amazon.com - BAD experience. I do not recommend them

Aug 07, 2007 3 Replies

This is a classic case of let-down. In early June I ordered a copy of the Bentley Manual for my 1985 245. I was promised a ship date of July



27th. I patiently waited and yesterday (August 6th) I checked the status of my account. After two and one-half months, the NEW ship date is September 22nd! That's 4 months.

There are new copies of this book on eBay and other places, but I wanted to play it safe and go with Amazon. What irks me most is they promised a ship date and could not deliver. In exchange, the offered me $5 off my next purchase. I laughed at them and told them I would find 10 people and try and convince them not to buy a book from Amazon.com. Sure, it's OK if they make promises and can't deliver - do you think I mind waiting months for a book I need only to not get it, and know I could have had it from another source? Keep the $5. I am done with Amazon.



Jamie B Texas, USA



I only had one delivery problem among the many orders I've placed with amazon.com for about as long as they have been in business. That one was a purchase from a 3rd party vendor on their site. When the promised delivery did not happen, and I got no response to e-mails to the vendor, amazon.com credited my charge card with the full cost, including shipping.

There is always a risk in buying from a vendor you don't know, but amazon.com turned the risk into a small annoyance.

I've been doing business with Amazon for many years now and have had exactly one time when they didn't deliver as promised. Probably their supplier jerked them around and the effects hit you. Could have happened with any retailer.

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