This just happened on my 99.5 jetta around 50k miles, and
happened to my friend's 99.5 Golf at around the same mileage.
The Bentley manual doesn't give a clear indication of how
to get that stuff apart. I pulled out the radio and the cover
plate for the climate controls, but couldn't figure out
where to go from there. The screws loosened the mechanism,
but not in such a way that it could be removed.
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