My PhatBox does not work

I finally got my new PhatBox and had it installed by a car audio specialist only yesterday. At the beginning everything worked as it should but then this morning the system refused to play. When I introduced the DMS cartridge
into the Cradle the Music Manager software does not detect the DMS device. I have tried nearly everything and I still get the same problem. I meticulously read all the instructions and observed every procedure before, during and after installation.
The car box no longer reads any music either. What am I in for after paying $976?
JP Roberts
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wrote:

Isnt the thing under warranty? Sounds like a hardware problem. Isnt there a hard drive in the DMS cartridge? When you plug it in, can you hear the drive spin up?
I would certainly call them and complain...
-Adam
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Yes, I can hear it spinning allright but it does not get detected by the PhatBox software.And yes, I was told it had a one-year warranty but as I'm based in Europe if I have to pay for transport myself it's going to be another $300 alone. What would you do?
snipped-for-privacy@reader1.news.rcn.net...

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Thinking further about this, it seems fairly certain that the disc image on the DMS became corrupted when you aborted the transfer of the playlist to the DMS. The fact that it cannot be read on the PhatBox or the computer interface tends to support this. It would seem unlikely, therefore, that the PhatBox itself is at fault.
If I am correct, and PhatNoise support are unable to suggest a method of recovering the disc image, then the cheapest fix would just be to have another DMS cartridge shipped - certainly less expensive than paying for the entire PhatBox unit to be sent to the States and back.
--
Peter Bell - snipped-for-privacy@bellfamily.org.uk

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Thanks for your message, Peter. You've certainly been faster than any support.
Exactly the same conclusion I've reached after trying absolutely everything except for erasing the partitions and creating them and reading something on the net on the topic of the disc image. Correct me if I'm wrong but the disc image should be only a matter of software. If it's so easy to lose track of the right kind of cartridge programming - and it apparently is through some bug in the PMusic Manager I wonder why a solution is not provided for this in the PhatNoise FAQs? Maybe it's something proprietary that prevents people from simply using any big brand DMS cartridges?
snipped-for-privacy@iyonix.earley.fourcom.com...

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Wow, that's a lot of money not to work. Are there any European agents etc?
Nige
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IT FINALLY DOES WORK!
The files had got corrupt because of a bug in the software.
I am a very happy man now!
Thanks to all
Joe
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