What is a 5-Star Dealer?

What is the difference between an ordinary Dodge dealership and a "5 Star" dealership?

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The 5 Star can do any warranty work without checking with Chrysler first...they don't need to get any ok's. If you are a "good customer" they can fix your vehicle well out of warranty without cost to you (of course that's if they wish).
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Not a damn thing other than the hype. It is just an advertising scheme. It is supposed to be a higher standard of service and while a few of them actually stand up to it, enough don't to make it meaningless.
--
If at first you don't succeed, you're not cut out for skydiving

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