What is a 5-Star Dealer?

The 5 Star can do any warranty work without checking with Chrysler first...they don't need to get any ok's. If you are a "good customer" they can fix your vehicle well out of warranty without cost to you (of course that's if they wish).

Not a damn thing other than the hype. It is just an advertising scheme. It is supposed to be a higher standard of service and while a few of them actually stand up to it, enough don't to make it meaningless.