PATS key issues - part 2

Ok.... so I went to my dealer and bought a PATS key... it was only about $28 with tax, and they cut it for me too. Seemed like I made out well. At this point I could not understand why so many people were complaining about paying over $80 for a spare key. I took the key home and tried to program it 6 times, following the Ford owner's manual instructions to the letter. I am convinced that I did everything correctly, but the key could not be programmed. I went back to the dealer and told them that they must have given me a bad key, and that I wanted them to either make it work or give me a new key. A mechanic then came out and told me that this would cost $80. He claims that not all new cars have their security key coding abilities enabled from the factory, and if not, the dealer needs to enable this, and it takes time, bla bla bla, and thus costs $80. This of course sounds like balony to me... does anyone know if any of this is true? So, they take the car for about an hour, get the key working, and then tell me that it will indeed cost $80.... they claim that the key was fine, the car itself was fine, and that they needed to reprogram all the keys (the new one and the two originals too). According to the Ford owner's manual, you are supposed to be able to program a new key on your own as long as you have the two original keys (which I have). I wonder if the car itself is officially supposed to have this capability... if so, then as far as I'm concerned, if the car's ability to program keys was not enabled at the factory, then the dealer should have enabled it for FREE as part of the warrantee. However, my guess is that if I complain about it, they will give me some hogwash about the key programming ability not being an official guaranteed "feature" of the car, and thus not covered. Or they may tell me that I simply did not do the programming procedure correctly.... and this is something that I cannot prove one way or the other. I know I did it correctly though. So I guess I am screwed at this point... $87 right down the drain ($80 plus tax). But... I'd like to hear from anyone who has any light to shed on this subject, specifically the part about the dealer telling me that some Ford cars come from the factory "enabled" to program keys, and others do not. Finally, my one extra key cost me, with tax etc, about $115.00. I hope this PATS system is really worth it. But my guess is that the thieves have already figured out ways to get around it. Comments?

Reply to
GT-Vert-03
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No, Insist on talking with the service manager, and make them refund your money !

it is a feature that is mentioned in the manual.. It's NOT an option that may or may not be there.

If your factory CD player wouldn't play CD's even though the manual said it should, they would have to make it so. This is no different!

As to the thought that they might claim that you did it wrong, that's on THEM ! it takes 2 minutes to do, so if they thought you were doing it wrong, a good CSR would have come out to the car to either prove to you that you were doing it wrong, or prove to themself that it isn't working as advertised.

If you had bought the key of of ebay or something they might even be able to TRY to blame something else, but the fact that you bought it THERE leaves them with NO recourse (except to lie as they are doing now)

Grab your manual and keys, and go see the manager. If you don't get any satisfaction from HIM go higher.

good luck

Reply to
Chief Wiggum

Reply to
Tony Milicia

I agree.. even more so, go to the owner of the dealership or the general manager and insist on a refund. Of course, be nice at first, explain the whole scenario to him.

As much as you cannot prove that you didn't perform the programming incorrectly, if the mechanic says that you did, he proves himself a liar by telling you that there was another reason why the keys could not be programmed.

Any way it goes, they need to give your money back, and someone is yanking your chain. For $87.00 it's worth hollering long and hard.

Keep us posted.

Kate

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Reply to
SVTKate

You should be able to program the key yourself but there is a chance that you can mess up the other key's ID's that are in the PATS computer; the end result is that no keys will work. a local locksmith explained that the safest way to program the keys is to use the Ford diag computer and clear all the key codes and re-enter the existing and news keys; in adding a new key yourself you can mess things up, but it is possible as long as you already have two keys; it's suppose to be a dealer only thing because the Ford dealer is technically only the one licensed to use the Ford computer to do it.

The locksmith who did my keys on my 99 Ranger worked at the dealership at one time and "got a good deal" on the diag computer. He told me it's all in the timing, it takes 10 minutes for the computer to reset to clear the codes and enter the PATS programming mode and each new must be re-introduced in a certain time interval. all in all it takes about 20 minutes from start to finish to do it. it's a scam that the dealers charge so much for something like this!!

Reply to
The Wes'ter

Ermmm... up here in the Great White North, a NGS is about 6 grand not including yearly updates....... a WDS is about 14G with the docking station not including updates..... and for some strange reason, my loving bride kinda likes it when I get paid for stuff..

I'm not condoning the treatment that the original poster has received, but there are set charges for set labour operations. Ever notice that blockbuster charges you the same to rent a good movie as they do for a dud???? The method outlined in the owners manual will program a key providing there are two programmed keys available. It should come as no surprise (and I'm not picking on the original poster) that some folks may have trouble with this since we all know at least one person with a VCR that says "12:00......12:00.....12:00.....".

The big problem with those doing good work for cheap is that they just don't seem to last very long.

-- Jim Warman snipped-for-privacy@telusplanet.net

Reply to
Jim Warman

Two things pop into my mind...

1) The first key they sold you was defective or the wrong type. During the hour they had your car, they made a new key.

2) You might have made some m> So, they take the

Reply to
Walt

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