Because like I said Mike, an independant shop does not have the DC name on
the sign outside and is not normally authorized to make warranty repairs nor
does it have the ability to sell new DC vehicles.
Well good for you but what does this have to do with anything? I already
said that DC was not financially obligated to correct non authorized dealer
fuckups but they are or at least should be morally obligated to help the
customer when one of their representatives screws up. Even if they don't
pay for it themselfs, they should put pressure on the dealership that caused
the problem to take care of it or at least make it look that way to the
IOW, they will not be held financially responsible and I already said that
but the point is that they are still responsible for their own reputation
and that comes from their dealer network. If they choose not to do so, then
they should expect to lose customers. Perhaps that is why they could never
get past #3, if they are still even that high.
Once again, this is a financial liability they are protecting themselves
from and not the point of the argument.
LOL, I am still waiting for you to make a point about what I said or are you
confused? I said that a dealership is different than an independent because
the dealership is connected to the manufacturer and the level of expectation
of the customer will be higher at a dealership. This is the case whether
you like it or not.
Even if I do buy a Ford (a much better looking truck), I will not leave.
You would all miss me far to much :-)
If at first you don't succeed, you're not cut out for skydiving
What is considered "aftermarket"? I went in and spec'ed a couple of
trucks online and there were several "factory" options available with
notes that said "shipped with the vehicle for dealer installation."
For example, nerf bars on a GM truck (Oh, leave me alone, I was just
If the dealer is installing factory shipped items, are they covered
under the original vehicle warranty at any dealership?
And another question: Undercoating! This is a cash cow for a dealer.
I have seen where undercoating will void a rust-through warranty
because it may leave "pockets" where salt and other stuff can be
trapped. But if the dealer does the undercoating prior to delivery,
how would that affect my rust-through warranty?
Yeah:)) and I own Jd equipment, combine, 3 tractors, weed wacker, Jd battery
chargers, cordless drills, flashlites, swather, use Jd oil, filters,
batteries, my dog has a john deere leash, etc. etc.
and if anyone scratches my Jd 4440 tractor Iwill kick them in the nuts:))))
Now - tell me how that doesn't sound like he's going to trade his truck in
on an '05 SD.
So you think DC authorized the installation of some aftermarket fender trim?
And if they didn't authorize it, then the dealership was acting
independently, weren't they? Just like a dealer that installs a performance
chip on a truck (and there are dealers that do that). Try getting DC to pay
for engine damage with an aftermarket performance box on it, if you didn't
go back to the installing dealer.
Yeah - part of their business is. But not EVERYTHING they do is backed by
the manufacturer. Hell, I've seen GM/Ford trucks in my Dodge dealer's
service department. Obviously, they're not representing DC when working on
those vehicles - so why should this situation be different?
I don't really care if you agree or not, Tom... I'm telling you the way it
is (and Mike, who DOES THIS FOR A LIVING, is telling you the same thing)...
the fact that you choose to ignore it and substitute your view of reality
is, well... you.
If DC didn't authorize them to install those trim pieces (and I'm 99.99%
sure they did not), then how can you hold DC responsible? Dealerships are
INDEPENDENT from the manufacturer. Yes, they but product from the
manufacturer, sell that product, and perform factory-authorized service on
said product. DC specifically disclaims responsibility for any damage
caused by the installation of non-authorized parts (read your warranty
manual), and this is exactly the situation here. The dealership did the
install, so THEY are responsible for the results - NOT DC.
I'm not saying I support the way they handled it, either... I'm just not
naive enough to expect anything different.
Not to install non-factory parts, they didn't.... that's the part you're
jeez Tom, are you having the same problem with Tbone that everyone else has?
Well, thats because its YOU/US, not him, WTF are you thinking?
Tbone rejects reality and substitutes his own, just like mythbuster Adam.
I'd just like to be a fly on the wall when Tbone hears this line, "I'm not
fixing it because its your problem." His HUD would immediately display a
list of culpable subjects, listed in order of availability. None of these
would be "ME".
A quick right click and a mid screen list of options such as "Blame",
"point at", "indictate", "insinuate," would drop down from the subject, and
a quick selection would allow him to place a degree of agression towards the
subject. Once selected, the subject would have subheadings to choose from,
one being "main issue", another being "diversion issue", and of course "off
topic entirely". In order of selection, each one would be either the main
tactic or a side tactic, and a neat little graphic with several buttons on
it for quick selection would appear. Each button would be labelled so he
could insert the topics at will.
Across the bottom would be four big buttons, "opposition is full of shit,
but I'm not sure how", "Sexual innuendo" (a pop up with selection buttons
"hetero", "homo" "your mama" "your girlfriend/wife" would appear, with
confirming buttons "OK" or "NOT OK, BUT DO IT ANYWAY" at the bottom) "Spin"
(pop up with "Shaken" "stirred" "aw fuck, what did I say anyway?", with "OK"
and "Do it now before I feel like an ass" at the bottom) and of course,
"back pedal at warp factor ten Mr. Sulu".
Ok, ran out of ideas, I'm hungry. Just remember, its US, not him, and
everything in his little world will be AAAAAA friggin OK!!!
Give a man a match, and he is warm for a short while. Light him on fire, and
On 8/10/05 5:10 PM, in article
WPvKe.3841$ email@example.com, "Tom Lawrence"
Listen Tom: I talked about chipping the truck, the same dealer said not to
do it and there be no warranty if something goes wrong. I had no problem
But when I bought wheel well trims, from them along with running boards,
floor mats, bug screens, truck box mat, mud flaps, tailgate cap, door sills
trim, door edge guards and a locking gas cap.
THEY NEVER TOLD ME:
Look Dale, yeah we will install these for you if you like, but you know
those wheel well trims could give you problems later if you don't take them
off every once in awhile and clean them so salt doesn't eat the paint away
If we drill holes on your truck, the paint will be damaged and will cause
blah, blah blah
Do you understand Tom what I'm getting at??? They, the dealer, never told me
these were not a Dodge product and that Dodge would not warranty them if
anything went wrong.
I would like to know why dealerships sell these things and why Dodge lets
them.(the wheel well trims that are not mopar)
I absolutely do, and you absolutely have a legitimate complaint. My only
point here is, your remedy lies with this dealership. You shouldn't expect,
nor will you get, any assistance from DC Corporate, since your problem was
caused by the installation of non-factory-approved parts. I'm not saying
it's right - I'm just saying that's how it is.
Because they can make a quick buck.
Again - you're under the misconception that the dealership is run by DC.
They are not. They are an independent business entity that is in a
contractual relationship with DC to sell and service their products. Any
activities that they engage in, or any products they sell, not covered by
that contract are their responsibility, and theirs alone.
Then "they" represent the manufacturer of the trim, which should have
come with stainless screws, sealant, and instructions.
I can buy a cheap watch, a baseball cap, sunglasses, and die-cast toys
at my local Dodge parts store too. "They" sell them.
It really doesn't matter. They are an official representative of the
manufacturer and were the ones who installed them. DC at the least should
force this dealership to make the repairs, even at the dealerships cost. To
simply dismiss it like they did shows their more concerned about a few more
dollars over customer loyalty and if that is what they want....
If at first you don't succeed, you're not cut out for skydiving
The rear flaps on my dakota made the wheel wells rust.The flap on the
driver side fell off early on two years later the well on the passenger
side was almost rusted thru the drivers side had no rust seems the flap
caused more water & road salt spray to rust the well.Your better off
without the flaps JMHO
Motorsforum.com is a website by car enthusiasts for car enthusiasts. It is not affiliated with any of the car or spare part manufacturers or car dealers discussed here.
All logos and trade names are the property of their respective owners.