First of all, I know I could call a dealer but ever since I started
purchasing new vehicles waaaaaay back in 1966 I have only taken one back
to a dealer and was not impressed that time thus dealers are not my
I have a 2005 Dodge Dakota that is only about 28 months old and has ~30k
miles on it and the leather driver's side front seat is staring to rip.
Is something like this covered by warranty or is it just considered
normal wear and tear?
It is imparitive that you post pictures of the tear and the butt...
That way we can do a quality analysis! <bg>
Bottom line is (as already said) you'll hvae to try. You get only one
try in today's world so pick a dealer that you think will look kindly
on your claim, because if one dealer denies it, and you go to another
dealer, that original denial will come up on the computer!
Of course you could appeal a denial of warranty to DC, but I'd guess
you have a slim to none chance of success there!
It always helps to have a good relationship with the service manager.
Need to talk directly to the manager and not a service ticket writer.
I've had several things fixed long past warranty because I got to know
the manager on a 1st name basis. Every time I stop by even for an oil
change I make it a point to stop in their office and say hi. It helps!
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