17511 is likely a NHTSA reference number ... I can assure you that it is NOT
aFord TSB number (though the possibility remains that it may be a very old
SSM - Special Service Message).
FWIW, if you are looking for any warranty extensions, it will not be found
in a TSB since these are simply diagnostic aids for techs... Email me your
VIN off list with a reminder of what your concern is and I'll see what I can
Special Service Message 17511 deals with a situation where the plastic inner
fender liner may be contacting the coil spring... The fix (if this is the
cause) is to trim the fender liner to avoid contact...
The SSM mentions only rough roads and makes no mention of temperature.
SSM 15697 mentions a momentary grunt sound when the engine is cold but this
sound comes from the AC compressor and usually happens only once at first
I assume that you have inspected the front end and tried recreating the
noise at a standstill?
I believe it's that system the dealers use to punch in your VIN and
bring up any reported issues for your vehicle...
If I could get a mechanic in a can I wouldn't be lurking here. <g> And
he would probably sock me for trying to stuff him into a can anyway...
I don't believe mechanics (most) deserve to be treated that way.
----- Original Message -----
Sent: Tuesday, May 09, 2006 10:13 PM
Subject: Re: 2004 Taurus TSB
He was asking about #17511 which looks like a SSM number, not a TSB. I just
wanted to make sure it was understood that an Alldata DIY Subscription was
not going to get you access to SSMs. After further reflection, I believe he
got the 17511 number by searching the NHTSA Database. Unfortunately, they
don't have a consistent system for cross referencing Ford SSM numbers and
TSB numbers (at least not one I understand). All manufacturer's are suppose
to supply all "safety related" service messages (TSBs and internal
messages) to NHTSA. They list brief summaries of these in their database (
http://www-odi.nhtsa.dot.gov/cars/problems/tsb/tsbsearch.cfm ), but you have
to request the actual documents (for a fee). Different manufacturer's
consider different things "safety related." Ford seems to send them
everything (including painting tips). The Japanese manufacturers tend to
send nothing unless NHTSA opens an investigation. Of course for people who
don't understand this, it makes the US manufacturers look bad since they
tend to have lots of bulletins listed in the NHTSA database compared to the
Japanese manufacturers which tend to have very few listed. For instance, I
recently purchased a Nissan Frontier. I paid for access to the Nissan
service information and was shocked to see that there were already 40 TSBs
for my brand new 2006 Truck. Some were serious (and some were trivial). Yet
if you check NHTSA, they list only 8. And Nissan won't allow Alldata access
to their data. I suspect Toyota is even worse.
Back to the original question. It turns out 17511 is a number listed in the
NHTSA database. The following summary id from the NHTSA site:
Service Bulletin Number: 17511
NHTSA Item Number: 10007343
Summary Description: NOISE FROM FRONT SUSPENSION AREA. *TT
It is a Ford SSM, which Alldata doesn't supply, even if you get a diy
Unfortunately, unless you want to pay NHTSA, you cannot get a copy of the
complete message from NHTSA either.
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