I would be interested to hear if anyone else has had ethics problems at any Pep Boys stores.
I had 2 worn front tires to replace - otherwise the car was fine. PB put on 2 of their store-brand tires, balanced them and that's all. I picked it up and went straight from PB to the highway and at 60-65 mph the steering wheel vibrated like crazy. Had to slow to below 60 to stop the shaking.
Next morning I took it back to PB and they balanced it again and checked the suspension. Told me the wheel was bent. Also that it needed front wheel bearings, and the hub nut was loose. I had just replaced the bearings a couple weeks before by my regular mechanic, so I took it back to them. They checked and said bearings and hub were fine.
Took it back to PB and they put on 2 new same type tires balanced again but then switched the back to front. I went straight to the highway to test and the front was fine but chassis was slightly shaking from the new rear tires.
Took it to a reputable tire place in town and they checked the new tires and found the wheels was fine, but the tires were out of round. On the spin machine I could see that the wheel was straight and both tires wobbled in and out, and up and down. They wrote all this on the receipt.
Back to PB, and they replaced the tires with 2 more of the next better quality but same PB brand. Spin balanced and I had them put the new ones back on the front. Back on the road - vibration again.
Back to regular mechanic and he said these new tires were out of round also.
Getting irritated by now. So I took it to the Ford dealer who balanced them under load. Ford service mgr told me wheels, bearing, suspension, etc., were all fine. Each tire had 5-6 weights on them, inside and outside. They pulled them all off and balanced with 1-2 weights each. Tires are on the front and just fine now at all speeds - no vibration, etc.
I called the PB serv manager and told him how the problem was solved - I never asked him for the $50 I spent at the other shops or the 5 trips and waiting for hours at his and other shops.
The PB serv mgr got irritated that "he had spent so much time on this" and "he could not please me." Plus now he has "gone thru 4 tires that he can't sell as new." I told him he only lost a few minutes and that I had lost 5 days plus $50 on other shops testing and fixing problems he created.
I never asked for and $$ back and really only wanted to let him know that they had a problem in that shop. But the guy never acknowledged that they could have a problem -- and never admitted that their diagnosis of bad suspension, bad bearings, etc., was wrong.
While waiting at PB, I struck up conversations with several customers and found that they all were there for re-fixes of one kind of another.
Here's the reason for this posting....
Tonight I told a neighbor about this, and he said he was in another PB store waiting for his car, and overheard that serv mgr tell a mechanic to be sure and do some extra work on an elderly lady's car so they could charge her more. (Not work that it needed -- unnecessary work.)
I'm wondering if these are isolated to these PB stores or if this is could a company policy to defraud customers.