Short version of long ordeal
Brake job at small shop (new pads, 3 new rotors). Brakes squealed
afterwards, so he replaced front pads. Then a wheel rattled. He still
needs to replace anti-rattle clip/other hardware. All this done over 4
visits. In the mean time, had Belle Tire look at brakes, they said my
new rotors (from small shop) were glazed and/or pitted and therefore
ruined so they need to be redone. Went back to small shop which said
90% of rotors on the road are glazed and it's not a problem. Taking it
in tomorrow to have wheel rattle fixed.
Can anyone let me know who's correct? If the rotors are glazed, what
should I demand from the small shop? New rotors? Are glazed rotors
normal? How do you find a shop you can trust?
I wish I knew as much about cars as I do about computers :)
I think a good start would be to ask the whole bunch just what they think a
"glazed rotor" means. Be sure to report back. I'd love to hear the answer.
Personally, if they're needed, 4 new rotors would've been the way to go,
along with new pads all around. It's really hard to find a shop you can
trust. Word of mouth is the best way. Ask around.
Is there any evidence that the new rotors were rusty when they were put on?
If you've driven in the wet since then, it's probably impossible to tell.
Did they guy say that he only replaced 3 rotors because he mic'ed all 4, and
3 were out of spec?
Is the car high milage or a beater? Did you think the price for the work was
high or low?
If rotors sit on a shelf for a long time, they can get rusty. In that case,
the right answer is to turn them on a brake lathe before installing. The
argument against is that it takes some good metal with it, and since the
rust just rubs off anyway, it's a waste of time.
Typically (but not always), new rotors and pads won't squeal. New pads on
old or rusty rotors are more likely to squeal.
The guy might just be trying to save you money by doing as little as is
needed. Or, he might be thinking of other things. Give him the benefit of
the doubt, until there's good reason not to. If he's doing follow up work
under the original price, he's probably honest.
As far as what the second shop said, I'm skeptical. You can remove glaze
from a rotor with a piece of sandpaper - you don't even have to pull the
caliper. Maybe turning if it's warped (warppage is usually caused by uneven
torquing of the lug nuts - use a torque wrench). Replacing a glazed rotor
that's thick enough to meet spec is overkill.
I appreciate your detailed reply, it's greatly appreciated. Upon
further thought, I'm also becoming skeptical about what Belle Tire (the
second shop said). They said all the rotors would need to be replaced
because they were glazed or pitted, and that there's no way to fix a
The first guy has done quite a bit of work under the original price,
although they were mistakes he made in the first place. I guess that's
why I began to doubt the whole brake job, cause he couldn't get it right.
The car (1998 Marquis) has 80K miles but is in excellent condition. I
driven a few months on the new rotors, so I have no idea of their
initial condition. Price for the work was on par with what Belle Tire
quoted to redo the entire job.
Anyway, thanks for the info. I'll continue on my quest to find someone
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