I would like to point out that NOT all dealerships are created equal!
I have had a jaundiced opinion of dealerships for years! And with damn good reason, I had been ripped off by them one too many times.
However, having said that, I deal with two dealerships at the moment. One a GM, and one a Five Star Chrysler - both owned by the same "group" and under the same name.
These dealerships have literally seviced the heck out of me. Whenever they can, they have gone above and beyond the call of duty. I ALWAYS get a loaner car when mine is in for service - and ALWAYS a Mini-Van - not a super sub-compact! One time I have the loaner for over a week while they waited for parts to arrive!
The service has been SO GOOD, that both my wife and I have been asking "Why buy a car anywhere else???"
Now to be clear, most of the work the dealership has done for me is warranty stuff. I went to a trusted local shop for a tune-up because I simply am not going to pay $250 (P, L, & T) for a dealer tech to install six spark plugs. But when it comes to the tricky stuff, and the weird little problems that can crop up, these dealerships have hit the ball out of the park every single time.
Because of THESE dealerships, I have a whole new respect for, and relationship with, them!
So if you are not getting the service and support you want / need, the look to switch dealers! Like everything else in life, there is good and bad. After YEARS of "bad, I have finally found "Good" and it is SWEET!
Just >