In an earlier post, I ask about a recurrent problem with my Aztek 2001.
Another question is what is the end of the line at GM as far as service is
concerned? I have visited many dealers, I have talked to service managers,
technical advisors, mechanics and Customer assistance. Anyone knows what
else can be done? Can a customer ask to discuss a case directly with a
District service manager? Can customers call the GM techline? I would like
to see what can be done, but I am now running around in circles between the
dealer and Customer assistance and both are claiming that they have to go
with what a mechanic says while it is clear that this mechanic is not up
for the job.
Be more specific here, if this is or was a warranty issue you should be able
to speak to Dist. field rep, if this is dissatisfaction on your part in
reference to a diagnostic or repair issue, that is another problem.
I guess this is about an issue that has been around for almost 5 years
and that should have been covered by the warranty. The problem is that GM
keeps trying to change parts that are not under the warranty (drums,
rotors, pads...) instead of properly addressing the situation and fixing
a problem that will probably end up being covered by my plan.
It is not that easy... But I will try to speak to the district service
GM used to have a good system of zone representatives, and these guys could
be very helpful.
I dont think it exists anymore. My experience with them was that they KNEW
the TSB's, etc, and the dealership service writers and mechanics often had
no idea what was
going on. ( and wouldn't look, either)
If there is a number in the manual, Im going to have a look and record it in
a good safe place.
As far as the Aztek is concerned, I believe that everyone has focused on the
brakes, rotors, etc
and may have missed the issues the OP was complaining about.
Some cars just have disgusting habits, but I dont believe the Az is one of
them. Have some friends
who have one, and are totally enamored of it (even though I personally dont
think there is enough
lipstick in the world to make it look nice).
Best luck to the OP.
Motorsforum.com is a website by car enthusiasts for car enthusiasts. It is not affiliated with any of the car or spare part manufacturers or car dealers discussed here.
All logos and trade names are the property of their respective owners.