An update to this issue:
After making my complaint to the BBB, I received a phone call late on
a Friday afternoon from a GM rep. It was too late to call back on
Friday, so I resolved to return the call on Monday. At 7:33 A.M. on
Monday I received a call, at my home number from GM. I was not yet
awake and the phone woke me up, but I could not get to the phone to
answer. When my machine picked up, the person did not leave a
message, but caller ID said who it was. Later, at 9:19 A.M., I
received another call from GM, this time the person left a message.
I called back about 15 minutes later. After stringing me along, I was
again told "no". Given the simple no answer, I could not understand
the urgency in calling me three times, once very early in the morning.
When I asked the GM rep about the early call, the replied "I'm on the
east coast". I informed her that, as a GM customer service
representative, she needed to be sensitive to time zone issues in
light of the early hour, and that, had I lived on the west coast, this
matter would have been even worse. Brandy then became agitated,
raising her voice, saying "I called you at 9:30". As I did not wish
to hear petty excuses or have a voice raised to me, I hung up the
Unfortunately, I received a letter from the BBB stating they could not
help me because my car has too many miles. My view is that yes, my
car has 87K mi, but we are not talking about a first time repair, and
the repair happened 29K mi, ago.
I am currently considering filing suit against GM. In or out of
warranty, the dealer repair should have lasted longer that 29K mi.
Motorsforum.com is a website by car enthusiasts for car enthusiasts. It is not affiliated with any of the car or spare part manufacturers or car dealers discussed here.
All logos and trade names are the property of their respective owners.