Re: GM giving 4000$ incentives but does not keep actual customers

GM is not all bad. Some dealers are good. My mom purchased a 1992 Lumina Sedan new in February of 1993. These cars are notorious for brake problems, as you all know. She was in there evey 6-12 months getting something replaced. For the first 3 years under warrenty, but she kept the car long after the warrenty was up. Out of her own pocket, every 6-12 months getting some brake part replaced. In February 2000 she purchased a 2000 Impala. After only one year the rotors had to be replaced due to excessive wear and a caliper was sticking. Mom got fed up, rasied a stink and they decided not to charge for the brake job. Ever since early 2001 she has yet to pay for a brake job, even on her new 2002 Intrigue. She had to take that in about 2 months ago because of rusty rotors. They replaced the rotors and didn't even tell her they did. Didn't charge her either. The general manager has stated to her that anytime she needs brake work, just drop it off and it will be taken care of.

They aren't all bad. ;)

Steve

Hopefully, GM will one day WAKE UP and start taking care of its customers. > | You have to question the wisdom of a company when it is willing to give > | $4000 incentive to sell a vehicle but unwilling to spend a single penny to > | retain a faithful customer. Furthermore, given the extent of the problem, > | any responsible company would have recalled these engines already > | > | TRUE story but SAD to see a great company seeking its own destruction. > | > > > The above is such a wise and true statement. > > MAke it a new discussion thread? > >