I hate Paddocks!

Twas 8 May 2004 07:49:40 GMT when Derry Argue put finger to keyboard producing:

That reminds me, I ordered an air filter a month or so ago that's not turned up...

Regards. Mark.(AKA, Mr.Nice.)

On or around 8 May 2004 07:49:40 GMT, Derry Argue enlightened us thusly:

seems odd, unless there are 2 kinds of lift pump... HBoL makes no such mention though.

IME, those unions on the pumps where the plastic pipes go onto metal stubs, you just undo the nut, pull the pipe out of the pump, and put it back onto the new one. Never replaced any rings or owt - I assume they figure you'd not need to replace 'em.

The pump should have fitted, even so. However, I assume that Paddock's price was about 1/3 the equivalent from a dealer... Have you informed Paddock of this? It may be that they haven't noticed, if, as you said, the pumps look superficially similar.

either that, or someone's put the wrong part in the box or picked out the wrong box for you.

Personally, though these sorts of things are irritating, I tend to put up with it on the grounds that they're cheaper, and mostly the stuff works.

Not knocking anyone, even Paddocks, but although they don't always have the best price, I always use my local Indepenant Rockingham Landrovers, they always seem to know which bit I am on about, and then spend ages thumbing thru exploded diagrams making sure it's the right one.

So far they havn't got it wrong, and I know if they did, they'd take the part back and replace it with the right one (after a bit of cussing LOL), other than all us Landrover NUTS, they look after the local farmers, and even a few odd clients like a marine rescue company.. So sometimes it's worth spending that little bit more to get the level of service.

So I'd tell Paddocks, I'm sure the slightly wrong bit isn't intentional... And let them know the hell you've been thru fitting it, and maybe mention that a few ancilliary bits like rings etc would have been nice to have.

"Me" wrote in news:c7jkdq$38p$ snipped-for-privacy@hercules.btinternet.com:

There was what appeared to be the correct lift pump on Ebay recently. (Went for £6! Yes, the "real" one retails at about £40). See:

Note the nuts and compression rings included. The Paddocks one arrived with the oil seal only. I saw a similar one to the Paddocks with oil seal only on Ebay listed "for a 300Tdi" but I can't find it now.

I'm afraid Paddocks are not my favourite people (a) because I'm in Scotland and always get charged for carriage -- even though this pump came Royal Mail I was still charged £1.50, and (b) I'm still grumbling about the Bosch starter motor I ordered off their list, but got an Argentinian one instead (Paddocks say there was a mistake on their web page and if I don't like it I can return the Argentian one. Ha!).

Returning "wrong" parts is fine provided you do not have your LR in bits to find out they're wrong and live somewhere remote so you have no alternative but to put up with a botched job or walk. Grrrrr!!!

Derry

In message , Me writes

So do I and its surprising how many times there are variations on parts according to VIN no.

hugh wrote in news:nMUI+ snipped-for-privacy@raefell.demon.co.uk:

True, but I would imagine this is something legislation to protect the consumer would take care of. A specialist parts supplier for Land Rovers must be assumed to know more than the average purchaser and he would have a clear duty to inform the customer that the part will only fit certain vehicles. That is why I purchase from someone who purports to be a specialist.

If I were buying the same item off Ebay, I would be careful to make enquiries before bidding and not be too surprised, even then, if it did not fit!

But it is an interesting legal question.

Derry

Down to 'reasonable skill and care' I should imagine. The 'reasonable' bit is where it gets interesting...

never had a problem with paddocks so far. I had a procomp shock fail recently due to the chrome pitting and rusting on the piston causing the seal to let go, the shock on the other side was also rusting badly

- both were only 4 months old. Paddocks immediately dispatched 2 replacements and included a prepaid sticker for returning the broken ones. Got the replacement 36 hours after making the call! The only issue I have is that I have to pay for the replacements until the old units are returned to the manufacturer and then I`ll get a refund. Personally I find that bad as I bought the shocks off paddocks and NOT procomp. So why I have to wait for procomp to reimburse paddocks before i get my money back, I`m not to sure.

Nick C D90 300tdi csw

If they are that bad, can anybody recommend a good alternatives to Paddocs for mailorders?

Rune

Think Paddocks are getting a raw deal here, so to redress the balance a little:

Needed a water pump for my RR last week.

LR list price - £125 Independent Specialist £75 Paddocks £42

Paid for the express service, arrived next day.

The pump was not OE, but looked of good quality and fitted perfectly.

Happy customer.

David

in article Xns94E4CC8FE18B4derryadviegundogscou@130.133.1.4, Derry Argue at snipped-for-privacy@adviegundogs.co.uk wrote on 9/5/04 8:06 pm:

Our local Land Rover Franchise here in Leicester finds it difficult to order a part and get it right the first time.

They seemed OK when we used them, but then again we didn't wait for them to post it, but had a ride on the motorbike over there to pick up the petrol pump for the RR.

Bruce preferrs John Craddock at Cannock. We've had stuff from them a few times and they have always been pretty good. The other one that we've used before, although not perhaps the cheapest is Rimmer Bros - they have pics on the website for alot of the parts and you can buy OE or their alternative. They'll also send you a colour mag and price list.

Twas Tue, 11 May 2004 11:40:00 +0100 when rads put finger to keyboard producing:

I've had many parts from them, most recently a clutch master cylinder, I don't recall the umbers but it was the cheapest (not oe) and the quality seemed faultless, it was the correct part and has given no problems.

Regards. Mark.(AKA, Mr.Nice.)

On or around Tue, 11 May 2004 11:41:39 +0100, Nikki Cluley enlightened us thusly:

don't like their website, mind. very slow, when I looked at it, far too many silly graphics.

On or around Tue, 11 May 2004 11:40:00 +0100, rads enlightened us thusly:

well, I've not had much to complain of. I got a wrong CV joint, but that was 'cos I ordered the wrong one, and they got another one off pronto.

did have a rear damper for the disco which seemed a little on the soft side, but then again, it was very cheap... I could've bought posh gas ones fro twice the money, and they weren't expensive, at that.

however, I can undserstand the frustration of having a part that ought to fit and finding that it doesn't.

I still think they should be told. They might well not know, if it's supplied to them as a compatible part, and if no-one's told 'em it don't fit.

That's exactly why I don't use them. I object to being ripped off on carriage even though it costs the same to Morayshire as Glasgow. I use Ogg's in Elgin a lot if I want genuine, or RDH at Carron if I want pattern. Badger.

Austin Shackles wrote in news: snipped-for-privacy@4ax.com:

I've emailed them, Austin, but no reply as yet. No doubt they are out there trying to fit one to a 300Tdi somewhere!

I shall report back. It is not impossible that I am in the wrong

-- got the pipes on the wrong unions or something, but if one pump comes out, I'd expect the replacement to go in the same way.

I've had a run of these things lately, not all Paddocks, but they did send me four LR door hinges with one that does not match. I am sure it will fit, it is just thinner than the rest. Again, nobody will notice except me. That's the scourge of being a surveyor -- trained to spot these things.

Derry

I use Brookwells,

01628 832555. I've had a few bits off them, their prices have been good, and the service has been A1.

I started using them because they generously supported our Iceland expedition by giving us various spares on a sale-or-return basis (mainly things like filters, which of course we then used, so it was a pretty safe bet!) But I've had no call to use anybody else.

The one time they couldn't help me, they gave me the exact locations of all the dealerships worldwide which had the part I wanted (it was the P38 air flow meter, only 5 worldwide, all in Central and South America...) and then gave me the number of a recycler I'd never heard of, who had one in stock.

David

"Rune Slinning" wrote in news:%x1oc.612$ snipped-for-privacy@news4.e.nsc.no:

Not quite the same thing, but I was amazed at the service I got from Difflock.

Some tools I'd bought had been modified after they'd be dispatched to me. I got a nice little letter and some complimentary items needed for the modification (ok, a set of bolts!). Most would not have bothered.

Derry

In message , Derry Argue writes

Purchasing by mail order is already well covered - basically AIUI & IANAL you have aright to return within 28 days even if the part is correct. If the part is wrong you also have a right to a complete refund of carriage costs.

Paying by credit rather than debit card also gives you additional protection under hire purchase legislation.