Everyone:
I just wanted everyone to know that Lexus does listen.
I had a beef with Lexus over a statement made on the following web page:
After settling down a bit (I was pretty steamed) I wrote a letter to the President of Lexus Motors USA outlining where I felt their web site was misleading and suggested that they needed to modify the wording on their web page. Quite honestly, I didn't really expect to hear back from anyone but to my surprise I receive a phone call from someone in the executive office of Lexus who acknowledge my letter, told me that management had reviewed my complaint and agreed with me that their web site was, in fact, misleading. The representative that called also infomed me that this was an unfortunate situation when good marketing comcepts runs into reality. The rep went on to say that I could be assured that their web developers were busy modifying the web page as we were speaking and that bcause of my inconvience, they were going to comp me for my 10,000 major scheduled servicing of my car. Although I was satisfied just over the fact that a major corporation was listening to a customer, I did appreciate them comping me on my next regularly scheduled major maintenance.
Today, two days after the call, I checked and sure enough the statement on the web site now says "complimentary, of course, for any warrantable repair exceeding 8 hours". Evidently, Lexus does listen to their customers.
P.S. They did get the rattle out too!